Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
General Manager
Banana Republic Factory Store
07.2023 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Implemented operational strategies and effectively built customer and employee loyalty.
Assisted in recruiting, hiring and training of team members.
Decreased shrink from 4.62% to 1.61% in a year by focusing on operational excellence and leveraging our asset protection tools
Operations Manager
Academy Sports + Outdoors
01.2021 - 07.2023
Responsible for all Operational Controls, Inventory Control Management, Asset Protection, provide Logistic and Merchandising support, overseer of Cash Office Operations, performed Scheduling Duties, responsible for Payroll Management, responsible for Store Budgeting.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
General Manager
Stein Mart
06.2015 - 10.2020
Oversee all store functions, maintain compliance and administrative documentation, manage for results, utilize company reports to analyze business trends, develop plans for areas in need of improvement, effectively provide growth to Top Line sales and exceed store plan objectives, increased overall sales by 8% incrementally over the past 5 years, manage all costs and expenses to achieve operating income goals, produced a 117% operating income gain LY, reduced Shrink over LY, train, educate, inform, and motivate associates to offer credit card and drive incremental sales, exceeded credit goal by at least 10% each year in the role, ensure that all customers receive a superior shopping experience to increase traffic, learned, taught, and reinforced company values during rollout of new company culture, lead managers and associates to provide a positive work environment through hiring, staffing, training, engagement and motivation, exhibit strategic thinking, lead and embrace change/growth.
Assistant Store Manager (Merchandising)
Stein Mart
04.2015 - 06.2015
Managed opening and closing procedures, responsible for mentoring, training, and developing staff, demonstrated expertise in Merchandising skills, coached and recognized staff for stellar performance, identified current and future staffing needs, maintained high standards when hiring and evaluating associates, delivered a clean and well maintained store, ensured standard policies and procedures were maintained, maintained effective and efficient processes and systems, assisted in building and maintaining a positive culture within the store, executed and modeled proper dress code practices, ensured tools, reports, and equipment were available to perform all job functions.
Assistant Store Manager (Operations)
HomeGoods
10.2013 - 04.2015
Performed Opening and Closing Procedures, overseer of Cash Office Operations, led Credit Card Program, conducted Receiving Operations, performed Scheduling Duties, responsible for Payroll Management, responsible for Store Budgeting, oversaw Hiring and On-boarding process, conducted Associate Training.