Brandon Lau
Leesburg,VA
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 years of progressive IT experience.
Have held an active Top Secret security clearance from 2021 - Present
Overview
5
5
years of professional experience
Work History
Sr Workspace Supp Tech 2
General Dynamics Mission Systems
01.2024 - Current
- Diagnosed and resolved hardware and software issues.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Devised scripts and automation tools to improve system efficiency.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
Systems Administrator
Progeny Systems
04.2019 - 01.2024
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Planned and implemented upgrades to system hardware and software.
- Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
- Devised scripts and automation tools to improve system efficiency.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Delivered outstanding end-user support by quickly resolving escalated Windows Server-related issues.
- Maintained high availability of critical systems through proper planning and implementation of failover clusters.
Education
High School Diploma -
Novi High School
Novi, MI05.2016
Skills
- Problem-Solving
- Hardware troubleshooting
- App creation
- Cloud Management
- SQL Server Administration
- Application support
- Windows Deployment Services
- Software Deployment
Timeline
Sr Workspace Supp Tech 2
General Dynamics Mission Systems
01.2024 - Current
Systems Administrator
Progeny Systems
04.2019 - 01.2024
High School Diploma -
Novi High School
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