Brandon Laury Jr
Farmington Hills,MI
Summary
Motivated and tech-savvy individual with a strong interest in automotive systems, computer technology, and emerging digital markets. Possesses a solid understanding of data-driven decision-making through engagement with the crypto market and analytical approaches to sports forecasting. Known for quickly learning new tools, troubleshooting technical issues, and adapting to fast-changing environments. Brings enthusiasm, curiosity, and a hands-on mindset to every role, with a focus on continuous improvement and problem-solving.
Why I’m a Strong Fit for Customer Service at Southwest Airlines
I bring a friendly, people-centered approach that aligns with Southwest Airlines’ reputation for exceptional hospitality and a positive customer experience. I’m highly adaptable, calm under pressure, and able to communicate clearly—qualities that are essential when assisting travelers and resolving unexpected challenges. My interest in technology and problem-solving helps me quickly learn reservation systems, troubleshoot common issues, and guide customers efficiently. I’m dedicated to creating a welcoming environment, ensuring every guest feels valued, supported, and confident throughout their travel experience. With a strong work ethic and a commitment to Southwest’s core values of compassion and service, I’m ready to contribute to a team known for reliability, heart, and world-class customer care.
Overview
3
3
years of professional experience
Work History
Dietary Aide
West Bloomfield Rehab Center
11.2023 - 10.2025
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Online Orders/Returns
Pet Supplies Plus
09.2023 - 10.2023
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Front of House Employee
Chic-Fil-A
05.2022 - 09.2023
- Provided exceptional customer service, ensuring satisfaction and prompt resolution of inquiries.
- Operated point-of-sale system efficiently, processing orders and payments accurately.
- Assisted team members during peak hours, fostering collaboration and efficiency in service delivery.
- Implemented food safety protocols consistently, ensuring compliance with health regulations.
- Trained new employees on operational procedures and customer service standards effectively.
- Managed inventory levels for front-of-house supplies, reducing waste through careful monitoring.
- Adapted to fast-paced environment, improving response time to customer needs and requests.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Drive Thru
Burger King
06.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
Kroger
01.2023 - 04.2023
- Assisted customers in locating products and provided information on promotions.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to ensure stock levels met customer demand.
- Handled inventory management tasks, including restocking shelves and conducting audits.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Cyber Security
Evolve Academy
Chicago, IL03-2026
High School Diploma -
Walled Lake Western
Walled Lake, MI06-2025
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Patient communication
- Team collaboration
- Verbal communication
- Detail-oriented
- Computer skills
- Issue resolution
- Content management systems
- Hardware maintenance
- Computer security
- Online teaching
- Video editing
- Cybersecurity management
- System analysts
- Operating systems
- Software troubleshooting
- PC expert
- Hardware installation
- IT risk management
- Cybersecurity protocols
- Attention to detail
- Phishing detection
- Incident response management
- Threat intelligence
- Data analysis
- Risk management
Languages
English
Professional Working
Timeline
Dietary Aide
West Bloomfield Rehab Center
11.2023 - 10.2025
Online Orders/Returns
Pet Supplies Plus
09.2023 - 10.2023
Drive Thru
Burger King
06.2023 - 08.2023
Sales Associate
Kroger
01.2023 - 04.2023
Front of House Employee
Chic-Fil-A
05.2022 - 09.2023
Cyber Security
Evolve Academy
High School Diploma -
Walled Lake Western