Brandon Le
Lenoir,NC
Summary
Experienced warehouse operations trainer with a commitment to safety compliance and operational efficiency. Demonstrated ability to develop training initiatives that elevate workforce performance and engagement. Focused on accuracy throughout the entire onboarding processes to enhance employee integration and company retention.
Overview
11
11
years of professional experience
Work History
Warehouse operations trainer
Merchants Distributors Inc.
Hickory, North Carolina
09.2023 - Current
- Led training sessions that emphasized safety protocols and operational procedures.
- Coordinated with management to identify and address workforce training needs, aligning training with operational goals.
- Defined clear goals and expectations for trainees, improving understanding and engagement.
- Facilitated onboarding for new hires across departments, enhancing integration and retention.
- Conducted analysis of operational systems to pinpoint improvement opportunities.
Warehouse Selector
Merchants Distributors Inc.
Hickory, NC
01.2021 - 09.2023
- Achieved daily goals by efficiently completing assigned tasks through rapid order fulfillment strategies.
- Fulfilled orders in accordance with specified requirements, enhancing accuracy in selection.
- Executed loading and unloading of products with both hands and equipment for efficiency.
- Committed extra hours during peak times to support achievement of daily goals.
- Secured stacking of items for safe shipment and prevention of damage.
Shift supervisor/Master Grill Operator
Waffle House Inc.
Hickory, NC
08.2016 - 06.2020
- Supervised daily operations, enhancing food service quality and customer experience.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored health and safety compliance, ensuring adherence to regulations and a safe dining environment.
- Conducted inventory checks to ensure adequate supply and minimize waste.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with team members to enhance performance and facilitate training updates.
- Upheld company standards and compliance requirements for operations.
Salesperson
Waffle House Inc.
Hickory, NC
08.2015 - 08.2016
- Cultivated key customer relationships, driving significant sales growth.
- Assisted customers in menu selection and processed orders accurately, ensuring a seamless dining experience.
- Delivered personalized attention to boost customer satisfaction and foster loyalty.
- Addressed customer inquiries and resolved complaints with professionalism.
- Ensured efficient service by collaborating with team members during busy shifts.
- Trained new employees on operational procedures and customer service excellence.
- Monitored inventory and restocked supplies for smooth operations.
- Prepared food items according to established Waffle House recipes and standards.
Education
High School Diploma -
South Caldwell Highschool
Hudson, NC06-2014
Skills
- Safety compliance and training
- Safety protocols
- Safety incident management
- Warehouse management systems
- Warehouse inventory management
- Operational efficiency
- Performance analysis
- Training development
- Onboarding procedures
- Cross-functional training
- Time management
- Effective communication
- Feedback assessment
- Engagement initiatives
- Certifications on pallet jack and reach lift
- Assists management with equipment recertifications
Timeline
Warehouse operations trainer
Merchants Distributors Inc.
09.2023 - Current
Warehouse Selector
Merchants Distributors Inc.
01.2021 - 09.2023
Shift supervisor/Master Grill Operator
Waffle House Inc.
08.2016 - 06.2020
Salesperson
Waffle House Inc.
08.2015 - 08.2016
High School Diploma -
South Caldwell Highschool