Brandon Leffall
Plano,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Subaru Of America-Glanzmann Subaru
2023.05 - 2024.05
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Automotive Service Advisor
Lamborghini Dallas
2021.09 - 2023.04
- Experience with high-end exotic vehicles $250,000 plus
- Improved customer satisfaction by providing timely updates on recall progress and resolutions.
- Extremely professional and great with executive level clients
- Developed strong rapport with clients, leading to repeat business and referrals.
- Provided clear explanations of complex technical issues to customers, resulting in increased understanding and trust.
- Implemented customer follow-up procedures, enhancing satisfaction levels and generating positive feedback.
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
- Utilized strong organizational skills to maintain a clean and efficient service department workspace, promoting a professional image.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of auto industry trends and technologies to provide informed recommendations to customers.
Service/ Sales Porter
Ferrari Maserati
2018.08 - 2021.09
- Safely moving and transporting exotic/ High-end vehicles
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Valet Parker
Lone Star Valet
2015.01 - 2021.06
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Minimized wait times for guests by quickly responding to valet requests and maintaining clear communication with the team.
- Maximized revenue generation by promoting additional services offered by the establishment while interacting with guests during their visit.
- Contributed positively to workplace morale by fostering a supportive team atmosphere that encouraged collaboration among colleagues.
- Boosted guest loyalty through friendly interactions and personalized service, addressing any concerns or issues promptly.
Education
High School Diploma -
Lone Star High School
Frisco, TX06.2012
Skills
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Complaint Handling
- Organization
- Follow-up skills
- Quality Control
- Performance Goals
- Attention to Detail
- Customer Service
- Excellent Communication
Timeline
Automotive Service Advisor
Subaru Of America-Glanzmann Subaru
2023.05 - 2024.05
Automotive Service Advisor
Lamborghini Dallas
2021.09 - 2023.04
Service/ Sales Porter
Ferrari Maserati
2018.08 - 2021.09
Valet Parker
Lone Star Valet
2015.01 - 2021.06
High School Diploma -
Lone Star High School
Similar Profiles
Jonathan LopezJonathan Lopez
Warehouse Associate at Subaru of AmericaWarehouse Associate at Subaru of America
Charles BailesCharles Bailes
Technician at Subaru Of America, IncTechnician at Subaru Of America, Inc
Tyler ClaybornTyler Clayborn
Warehouse Associate at Subaru of America, IncWarehouse Associate at Subaru of America, Inc