Brandon Leffall
Plano,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Subaru Of America-Glanzmann Subaru
05.2023 - 05.2024
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Automotive Service Advisor
Lamborghini Dallas
09.2021 - 04.2023
- Experience with high-end exotic vehicles $250,000 plus
- Improved customer satisfaction by providing timely updates on recall progress and resolutions.
- Extremely professional and great with executive level clients
- Developed strong rapport with clients, leading to repeat business and referrals.
- Provided clear explanations of complex technical issues to customers, resulting in increased understanding and trust.
- Implemented customer follow-up procedures, enhancing satisfaction levels and generating positive feedback.
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
- Utilized strong organizational skills to maintain a clean and efficient service department workspace, promoting a professional image.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of auto industry trends and technologies to provide informed recommendations to customers.
Service/ Sales Porter
Ferrari Maserati
08.2018 - 09.2021
- Safely moving and transporting exotic/ High-end vehicles
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Valet Parker
Lone Star Valet
01.2015 - 06.2021
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Minimized wait times for guests by quickly responding to valet requests and maintaining clear communication with the team.
- Maximized revenue generation by promoting additional services offered by the establishment while interacting with guests during their visit.
- Contributed positively to workplace morale by fostering a supportive team atmosphere that encouraged collaboration among colleagues.
- Boosted guest loyalty through friendly interactions and personalized service, addressing any concerns or issues promptly.
Education
High School Diploma -
Lone Star High School
Frisco, TX06.2012
Skills
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Complaint Handling
- Organization
- Follow-up skills
- Quality Control
- Performance Goals
- Attention to Detail
- Customer Service
- Excellent Communication
Timeline
Automotive Service Advisor
Subaru Of America-Glanzmann Subaru
05.2023 - 05.2024
Automotive Service Advisor
Lamborghini Dallas
09.2021 - 04.2023
Service/ Sales Porter
Ferrari Maserati
08.2018 - 09.2021
Valet Parker
Lone Star Valet
01.2015 - 06.2021
High School Diploma -
Lone Star High School
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