Summary
Skills
Timeline
Work History
Education
Overview
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Brandon Lelm

Brandon Lelm

Chicago,IL

Summary

Sales operations professional with 18 years of experience in IT, specializing in professional services. Proven ability to lead global teams, develop senior leaders, and drive organizational success through strategic initiatives. Excel in leadership, communication, and problem-solving to achieve organizational goals. Ready to leverage abilities in new environments to drive success and innovation.

Skills

  • Business strategy and planning
  • Financial forecasting and P&L management
  • Operational efficiency and improvement
  • Cross-functional collaboration
  • Change management
  • Talent acquisition
  • Corporate governance and responsibility

Timeline

Director of Strategy & Operations, PS&E

Confluent
08.2022 - Current

Director of Operations, Global Financial Services

AWS, Amazon Web Services
01.2022 - 08.2022

Senior Business Operations Manager, ProServe Global Accounts/GFS

AWS, Amazon Web Services
03.2020 - 01.2022

Business Operations Manager, ProServe

AWS, Amazon Web Services
02.2016 - 03.2020

Senior Sales Business Analyst

Ahead, LLC.
02.2014 - 02.2016

Enterprise Sales Support Analyst

Forsythe Solutions Group, Inc.
01.2008 - 02.2014

Bachelor of Science Degree - Business Administration

Illinois State University, College of Business

Work History

Director of Strategy & Operations, PS&E

Confluent
08.2022 - Current
  • Directed global operations, enhancing daily functions, and strategic initiatives for Professional Services and Education at Confluent.
  • Established business cadence that improved operational efficiency and ensured consistency across teams.
  • Implemented a new time-tracking system that significantly improved consultant availability and productivity.
  • Created a comprehensive P&L with updated utilization metrics for effective performance assessment.
  • Facilitated team growth by promoting two managers to director roles, contributing to leadership development.
  • Revised global rate card to align with industry standards, implementing hourly billing practices to increase profitability.
  • Developed key performance indicators to evaluate theeffectiveness of strategic initiatives.
  • Monitored KPI progress, providing insights on results and trends to executive leadership.

Director of Operations, Global Financial Services

AWS, Amazon Web Services
01.2022 - 08.2022
  • Directed operations and growth initiatives for Global Financial Services in professional services.
  • Streamlined operational processes at AWS to boost efficiency and productivity across departments.
  • Managed budget development, ensuring alignment with organizational objectives and financial goals.
  • Managed key business activities, including financial planning, sales forecasting, and reviews.

Senior Business Operations Manager, ProServe Global Accounts/GFS

AWS, Amazon Web Services
03.2020 - 01.2022
  • Directed operations for the largest two sectors of AWS ProServe: global accounts and global financial services.
  • Served as project manager coordinator for largest ProServe deal, a $5M+ multiyear engagement.
  • Created best practices to improve business operations and project management efficiency.
  • Managed budget development for operational departments, ensuring alignment with organizational objectives.

Business Operations Manager, ProServe

AWS, Amazon Web Services
02.2016 - 03.2020
  • Managed and scaled business operations from a startup of 30 consultants to over 150 practice managers and consultants within 15 months.
  • Developed reporting systems and dashboards to deliver insights on the health of the business.
  • Resource Management: Assessed staffing requirements across engagements in collaboration with practice managers.
  • Successfully onboarded over 75 practice managers and consultants, while maintaining training documents for efficiency.

Senior Sales Business Analyst

Ahead, LLC.
02.2014 - 02.2016
  • Coordinated with account managers to structure deals and optimize client interactions.
  • Prepared customer-facing quotes and presentations for signed accounts.
  • Managed maintenance renewal support contracts, generating over 1.5 million dollars in gross profit margin.
  • Oversaw transaction lifecycle from quote to cash, ensuring satisfaction through effective resource coordination.

Enterprise Sales Support Analyst

Forsythe Solutions Group, Inc.
01.2008 - 02.2014
  • Collaborated with account managers, architects, partners, and clients to develop technical configurations.
  • Assisted account managers and solution architects in identifying margin growth opportunities and recommending products.
  • Constructed quotes and pricing with leading manufacturers, including EMC, Cisco, and NetApp.

Education

Bachelor of Science Degree - Business Administration

Illinois State University, College of Business
Normal, IL

Overview

18
18
years of professional experience

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