Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Libby

Old Town

Summary

Dynamic and results-driven professional with extensive experience at TD Bank, excelling in customer service and operations management. Proven track record in staff supervision and conflict resolution, enhancing team performance and client satisfaction. Skilled in sales strategies and documentation, consistently achieving branch targets while fostering strong customer relationships. Adept at optimizing store operations, driving sales, and enhancing customer satisfaction. Strong focus on fostering collaborative environments, adapting to dynamic retail needs, and ensuring reliable and efficient performance. Skilled in cash handling, operations, employee training, and customer service excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Supervisor

TD Bank
12.2024 - Current
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
  • Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
  • Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
  • Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
  • Oversaw employees and store functions on daily basis.
  • Trained and oriented associates to maximize team performance.

Retail Banker

TD Bank
05.2023 - 12.2024
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
  • Identified, marketed and recommended bank products and services to achieve individual sales.
  • Reached out, generated appointments and built new relationships to grow business.
  • Streamlined account opening processes for improved efficiency and a better client experience.
  • Identified and reported suspicious patterns of activity to reduce money laundering.

Teller

TD Bank
01.2022 - 05.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Enhanced customer experience by efficiently processing transactions and addressing inquiries.

Crew Member

McDonald's
12.2020 - 10.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Education

No Degree - Accounting

University of Maine
Orono, ME

High School Diploma -

Oxford Hills High School
Oxford, ME
06-2020

Skills

  • Customer service
  • Staff supervision
  • Multitasking and organization
  • Sales strategies
  • Operations management
  • Documentation and reporting
  • Problem-solving
  • Employee training
  • Friendly and positive
  • Conflict resolution

Certification

Notary Public

Timeline

Store Supervisor

TD Bank
12.2024 - Current

Retail Banker

TD Bank
05.2023 - 12.2024

Teller

TD Bank
01.2022 - 05.2023

Crew Member

McDonald's
12.2020 - 10.2021

No Degree - Accounting

University of Maine

High School Diploma -

Oxford Hills High School

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Brandon Libby