Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon L. Loving

Kingsland

Summary

Dedicated Customer Service Representative with a focus on exceptional service, active listening, and problem-solving. Skilled at troubleshooting and resolving customer support issues promptly. Strong time management abilities in a fast-paced environment. HIPAA trained to handle confidential information. Experienced in managing, supervising, training, coaching, and mentoring employees. Prioritizes employee satisfaction to enhance customer service. Emphasizes punctuality as crucial for success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Swing/Lead Driver

Waste Management
07.2021 - 04.2025
  • Acted as a mentor to new drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
  • Provided ongoing training to new and experienced drivers, emphasizing company standards and best practices for efficient operations.
  • Improved customer satisfaction ratings by providing timely deliveries/service and prompt communication with clients.
  • Handled logistical challenges in stressful situations while maintaining professionalism under tight deadlines.
  • Served as an ambassador for the company brand during interactions with customers, vendors, and members of the public while on the road.
  • Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.

Operations Manager

J Bar Enterprises
07.2016 - 04.2020
  • The Operations Manager role was more of an executive role than mid level Management. It was a very high functioning role that had the highest level of responsibility within the company; aside from the owner of course. The Operations department had the highest number of positions and personnel. Responsibilities Included but was not limited to: - Supervise, Manage, Coach, Train, Hire, Terminate Employees.- Maintain the quality and maintenance of the fleet by ordering/sourcing parts and maintenance items. As well as upfitting the fleet to be more efficient for drivers. - Maintain a schedule and prioritize repairs to maintain efficiency and decrease downtime. - Planning for both day to day operations, as well as, big picture goals up to five years out. - Monitoring all revenue and expenditures to ensure the annual budget is not exceeded.- Procurement of anything the company needs. Be it Supplies or Vehicle Parts. - As one of the most Tenured employees of the company, I was fortunate enough to receive a lot of cross training based on the needs of the company.- Aside from the Owner at the time; I was the most knowledgeable and in tune to the industry that we operate/compete within. - Of course, working in the field when needed to get the job done. Frequently happens due to the nature of the business and turn over.

Payroll Specialist and Facilities Maintenance

GC Services LP
09.2014 - 04.2016
  • While working in the Human Resources Department I solely processed the payroll for Approx. 400 employees.- Daily tasks included but were not limited to:- Hire people into the Oracle PeopleSoft system.- Interview and offer positions to potential candidates.- Actively take part in the recruiting process.- Working with systems such as Excel and Word daily.- Preparing and Tracking of all payroll forms that are submitted to the main office in Houston.- There was a large number of tasks (not listed) that come with a position of this aptitude.

Operator and Facilities Maintenance

GC Services LP
10.2013 - 09.2014
  • Effectively manage a high volume of inbound and outbound customer calls. - Address and resolve customer product complaints empathetically and professionally. - Maintain the Call Center Facility with maintenance and repairs. - Accurately document and research customer service issues on the customers account. - Initiate Operations improvements to improve overall call center productivity. - Work with Confidential Files on a daily basis. - Screen Applicants for potential employment.

Education

High School Diploma - undefined

Lampasas High School
01.2011

Skills

  • Skilled in call center operations
  • Skilled in the operations of Portable Restroom, Roll off dumpsters, Crane operations and many other like lines of business
  • Project management
  • Strong problem solving aptitude
  • Strategic planning
  • Customer oriented
  • Visionary
  • Flexible thinker
  • Results oriented
  • Complex problem solving
  • Self managed extremely well
  • Extreme Patience
  • Professional Driver

Certification

Class B Commercial Drivers License

Timeline

Swing/Lead Driver

Waste Management
07.2021 - 04.2025

Operations Manager

J Bar Enterprises
07.2016 - 04.2020

Payroll Specialist and Facilities Maintenance

GC Services LP
09.2014 - 04.2016

Operator and Facilities Maintenance

GC Services LP
10.2013 - 09.2014

High School Diploma - undefined

Lampasas High School

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Brandon L. Loving