Brandon L. Loving
Kingsland,TX
Summary
Dynamic Operations Manager with extensive experience at J Bar Enterprises, excelling in strategic planning and project management. Proven track record in enhancing customer satisfaction and operational efficiency. Adept at problem-solving and fostering a results-driven culture, while mentoring teams to achieve high performance and maintain safety standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Swing/Lead Driver
Waste Management
07.2021 - 04.2025
- Acted as a mentor to new drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new and experienced drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries/service and prompt communication with clients.
- Handled logistical challenges in stressful situations while maintaining professionalism under tight deadlines.
- Served as an ambassador for the company brand during interactions with customers, vendors, and members of the public while on the road.
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
Operations Manager
J Bar Enterprises
07.2016 - 04.2020
- The Operations Manager role was more of an executive role than mid level Management. It was a very high functioning role that had the highest level of responsibility within the company; aside from the owner of course. The Operations department had the highest number of positions and personnel. Responsibilities Included but was not limited to: - Supervise, Manage, Coach, Train, Hire, Terminate Employees.- Maintain the quality and maintenance of the fleet by ordering/sourcing parts and maintenance items. As well as up-fitting the fleet to be more efficient for drivers. - Maintain a schedule and prioritize repairs to maintain efficiency and decrease downtime. - Planning for both day to day operations, as well as, big picture goals up to five years out. - Monitoring all revenue and expenditures to ensure the annual budget is not exceeded.- Procurement of anything the company needs. Be it Supplies or Vehicle Parts. - As one of the most Tenured employees of the company, I was fortunate enough to receive a lot of cross training based on the needs of the company.- Aside from the Owner at the time; I was the most knowledgeable and in tune to the industry that we operate/compete within. - Of course, working in the field when needed to get the job done. Frequently happens due to the nature of the business and turn over.
Payroll Specialist and Facilities Maintenance
GC Services LP
09.2014 - 04.2016
- While working in the Human Resources Department I solely processed the payroll for Approx. 400 employees.- Daily tasks included but were not limited to:- Hire people into the Oracle PeopleSoft system.- Interview and offer positions to potential candidates.- Actively take part in the recruiting process.- Working with systems such as Excel and Word daily.- Preparing and Tracking of all payroll forms that are submitted to the main office in Houston.- There was a large number of tasks (not listed) that come with a position of this aptitude.
Operator and Facilities Maintenance
GC Services LP
10.2013 - 09.2014
- Effectively manage a high volume of inbound and outbound customer calls. - Address and resolve customer product complaints empathetically and professionally. - Maintain the Call Center Facility with maintenance and repairs. - Accurately document and research customer service issues on the customers account. - Initiate Operations improvements to improve overall call center productivity. - Work with Confidential Files on a daily basis. - Screen Applicants for potential employment.
Education
High School Diploma - Lampasas, TX
Lampasas High School
Lampasas, TX01.2011
Skills
- Call center operations
- Portable restroom and roll-off dumpster management
- Project management
- Problem solving aptitude
- Strategic planning
- Customer orientation
- Visionary thinking
- Flexible mindset
- Results-driven approach
- Complex problem solving skills
- Self-management expertise
- Patience in customer interactions
- Professional driving skills
Certification
Class B Commercial Drivers License
Timeline
Swing/Lead Driver
Waste Management
07.2021 - 04.2025
Operations Manager
J Bar Enterprises
07.2016 - 04.2020
Payroll Specialist and Facilities Maintenance
GC Services LP
09.2014 - 04.2016
Operator and Facilities Maintenance
GC Services LP
10.2013 - 09.2014
High School Diploma - Lampasas, TX
Lampasas High School