Brandon Loeza

• Demonstrated adaptability by quickly learning new procedures or technologies, contributing to a more efficient and knowledgeable clinical support team.
• Improved patient care by efficiently managing clinical support tasks and maintaining organized patient records.
• Championed a positive work environment through proactive communication, active listening, and fostering strong professional relationships with colleagues.
• Adhered diligently to HIPAA requirements when handling sensitive patient information to maintain confidentiality at all times.
• Answered provider inquires and provided information on authorization status and/or information needed for auth review.
• Provide assistance with Appeal packets and making available for G&A Team upon email request.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
• Assisted members with filing grievances and appeals and understanding procedure.
• Educated members about billing processing and filing policies and procedures.
• Exhibited high energy and professionalism when dealing with members, providers, and staff.
• Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.

• Maintained current and accurate medical records for patients.
• Performed various administrative tasks by filing, copying and faxing documents.
• Processed medical insurance claims and payments.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized paperwork such as charts and reports for office and patient needs.
• Coordinated patient scheduling, check-in, check-out and payments.

for billing.

• Transcribed phone messages and relayed to appropriate personnel.
• Printed prescription requests and queries in compliance with practice protocol.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning
  glass.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Helped patients complete necessary medical forms and documentation.
• Supported office staff and operational requirements with administrative tasks.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Completed patient referrals to other medical specialists.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Researched and resolved billing discrepancies to enable accurate billing.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
• Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
• Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
• Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
• Filed and updated patient information and medical records.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.