Brandon Lopez
Hialeah
Summary
Results-driven Starbucks partner with 3+ years of in-store experience, including 1 years as a shift supervisor. Proven ability to lead teams, drive store performance, and deliver the Starbucks Experience. Seeking to leverage leadership skills and operational knowledge as an Assistant Store Manager to further support team development and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Proven trainer track record with effective baristas, shifts and store managers alike coming out of training perfectly suited to continue learning and delivering the coffee house experience.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trusted employee tasked to lead out the window times effectively at any given time of the day with peak numbers consistently averaging under 45 seconds.
- Drive all day out the window times by quickly assessing bottlenecks before they cause a problem and support partners as needed.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Retail Keyholder
Hot Topic
05.2020 - 12.2021
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Opened and closed store at proper times for reliable services.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
Education
Associate of Arts - Marketing
Miami Dade College
Miami, FL09-2027
Skills
- Customer-oriented
- Training and mentoring
- Staff management
- Workplace safety
- Staff development
- Conflict resolution techniques
- Schedule oversight
- Policy enforcement
- Continuous improvement
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Retail Keyholder
Hot Topic
05.2020 - 12.2021
Associate of Arts - Marketing
Miami Dade College
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