Brandon Louis
Orlando,FL
Summary
Adept at troubleshooting and preventive maintenance, I enhanced system efficiency and customer satisfaction at JSM and Associates Airport Service. With a knack for mechanical tools and exceptional customer service, I streamlined processes, significantly reducing downtimes. My proactive approach and attention to detail ensured a safer, more productive work environment, achieving a notable improvement in operational workflows.
Overview
9
9
years of professional experience
Work History
Technician
JSM and Associates Airport Service
Orlando, FL
04.2024 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology..
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
- Researched and implemented new technologies and equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Spread out articles or materials and examined for holes, tears and other defects.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Encoder & Baggage Handler
Ace Airport Services
Orlando, FL
01.2023 - 04.2024
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
- Supported airport operations by providing assistance in other departments as needed during peak travel times or emergencies situations.
- Contributed to a positive work environment through teamwork, respect, and open communication among staff members.
- Reduced lost luggage incidents by implementing an effective baggage tracking system.
- Improved data accuracy by meticulously inputting information into the system.
Sales Associate
DTLR
Orlando, FL
09.2022 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Jr Lead
Southeast Airport Services
Orlando, FL
03.2020 - 09.2022
- Evaluated employee performance metrics regularly, identifying areas for improvement and providing constructive feedback accordingly.
- Supported business growth by conducting market research and identifying potential opportunities for expansion or diversification.
- Assisted senior leads in strategic planning initiatives to drive company success in competitive markets.
- Reduced project completion timeframes with diligent task prioritization and resource allocation strategies.
- Boosted team morale through effective conflict resolution strategies, fostering a positive work environment.
- Led cross-functional team collaboration to successfully deliver projects within tight deadlines.
- Implemented innovative solutions to overcome project challenges, maintaining high-quality outcomes despite obstacles encountered during development phases.
- Increased team productivity by implementing efficient project management strategies and communication tools.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Performed general equipment maintenance and repair to minimize downtime.
Technician
Massey Services
Orlando, FL
01.2019 - 03.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Optimized system performance thorough testing and analysis.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Spread out articles or materials and examined for holes, tears and other defects.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
Sales Associate
Lacoste
Orlando, FL
04.2018 - 01.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Tommy Hilfiger
Orlando, FL
07.2016 - 04.2017
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Diploma -
Colonial Highschool
Orlando, FL2016
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Written/Verbal communication
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Customer interaction
- System troubleshooting
- Heavy lifting
- Repair services
- Equipment Repair
- OSHA compliance
- Electrical repair
- Critical thinking
- Mechanical tools
Timeline
Technician
JSM and Associates Airport Service
04.2024 - Current
Encoder & Baggage Handler
Ace Airport Services
01.2023 - 04.2024
Sales Associate
DTLR
09.2022 - 01.2023
Jr Lead
Southeast Airport Services
03.2020 - 09.2022
Technician
Massey Services
01.2019 - 03.2020
Sales Associate
Lacoste
04.2018 - 01.2019
Sales Associate
Tommy Hilfiger
07.2016 - 04.2017
Diploma -
Colonial Highschool