Brandon Lovelace
Natick,MA
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Poulin Enterprises Inc.
04.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Demonstrated adaptability in managing last-minute changes to schedules or routes without compromising timeliness or quality of service.
- Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
- Supported warehouse staff during peak periods by assisting with order picking, packing, and other essential tasks as needed.
- Proactively communicated with team members regarding any delays or obstacles encountered during delivery routes, resulting in better overall coordination and customer satisfaction.
- Enhanced delivery efficiency by optimizing routes and reducing travel time.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Collaborated with dispatchers to ensure smooth coordination of daily assignments and schedules.
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Navigated complex roadways using GPS technology, ensuring on-time deliveries without delay or error.
- Ensured accurate order fulfillment by thoroughly inspecting products before loading onto the vehicle.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
- Managed customer inquiries and complaints in polite and professional manner.
- Managed paperwork accurately, maintaining detailed records of deliveries, product returns, or damages for tracking purposes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Tile Installer
Artistic Tile & Granite
01.2015 - 02.2023
- Assisted project managers with accurate job estimations, allowing for more accurate cost projections and budget planning.
- Used safe lifting, equipment and behavioral practices.
- Maintained safe, clean and organized work environment.
- Performed precise tile cuts using specialized tools to accommodate fixtures, outlets, corners, or curved surfaces.
- Completed accurate, well-aligned and straight work according to job specifications.
- Planned and handled more than 4 installation jobs each month.
- Documented tile materials and supplies used in each project for proper recordkeeping and billing.
- Developed strong relationships with suppliers, negotiating favorable pricing terms that resulted in cost savings passed onto customers.
- Expanded business through positive word-of-mouth referrals, generated by excelling in both quality of work and customer service.
Warehouse Supervisor
Tiles Plus More
05.2010 - 01.2015
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Kept detailed records of inventories and merchandise inventory transactions.
- Operated warehouse material handling equipment correctly to move loads.
- Supervised shipping and handling operations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Retail Store Manager
Footlocker
11.2007 - 04.2010
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed routine store inventories.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Natick High School
Natick, MA06.2006
Skills
- Pallet Construction
- Mortar preparation
- Material Loading and Unloading
- Box truck operations
- Shipping and receiving
Timeline
Delivery Driver
Poulin Enterprises Inc.
04.2023 - Current
Tile Installer
Artistic Tile & Granite
01.2015 - 02.2023
Warehouse Supervisor
Tiles Plus More
05.2010 - 01.2015
Retail Store Manager
Footlocker
11.2007 - 04.2010
High School Diploma -
Natick High School
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