Brandon Lucero
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Support
Uber
07.2022 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Information Access Management
Supreme Lending
05.2021 - 07.2022
- Improved information management processes by streamlining data collection and storage methods.
- Enhanced collaboration between departments for efficient information sharing and decision making.
- Implemented new software systems to optimize data organization and retrieval capabilities.
- Coordinated with onboarding and Human Resources to ensure user has capabilities for user role
- Time management and analytical thinking
- Worked closely with clients to establish problem specifications and system designs
- Assisted with management of end user accounts, user access groups and entitlements using applicable tools and applications
- · Followed all safety and security protocols to ensure maximum privacy and security
Customer Support Representative
Alert360
08.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Boosted customer retention rates by building strong rapport and delivering exceptional service.
- Assisted customers with online application support and troubleshooting security alarm devices.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
Customer Support Team Leader
Rent A Center
04.2016 - 07.2020
- Improved customer satisfaction by effectively resolving escalated issues and providing timely feedback.
- Led a team of customer support agents, ensuring high-quality service delivery and efficient problem resolution.
- Streamlined training processes for new team members, promoting faster onboarding and increased productivity.
- Developed and implemented performance metrics to measure success, driving continuous improvement in customer support operations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Exceeded performance metrics by consistently providing high-quality support to clients.
Server Trainer
Applebees
12.2011 - 03.2016
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Education
High School Diploma -
Edinburg North High School
Edinburg, TX06.2007
Skills
- Attention to Detail
- Adaptability
- Active Listening
- Written Communication
- Time Management
- Complaint Handling
- Product Knowledge
- Telephone Etiquette
- Interpersonal Skills
- Account Management
- Customer Relations
- Data Entry
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Support
Uber
07.2022 - Current
Information Access Management
Supreme Lending
05.2021 - 07.2022
Customer Support Representative
Alert360
08.2020 - 04.2021
Customer Support Team Leader
Rent A Center
04.2016 - 07.2020
Server Trainer
Applebees
12.2011 - 03.2016
High School Diploma -
Edinburg North High School
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