Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandon Lucero

Addison,TX

Summary

Resourceful professional in logistics and supply chain management, known for high productivity and efficient task completion. Skilled in strategic planning, inventory management, and process optimization with a knack for improving operational workflows. Excel using critical thinking, problem-solving, and communication skills to navigate complex logistical challenges and drive successful outcomes.

Overview

13
13
years of professional experience

Work History

Spectrum
05.2024 - Current
  • Managed customer inquiries and complaints in a professional and timely manner
  • Resolved billing disputes and ensured customer satisfaction
  • Handled high volume of incoming calls and emails in a call center environment
  • Assisted customers with online orders and troubleshooting technical issues
  • Upsold products and services to increase sales revenue
  • Cultivated relationships with repeat customers to enhance loyalty and retention
  • Collaborated with cross-functional teams to improve overall customer experience
  • Managed high-call volume to assist customers with product inquiries and resolve complaints
  • Utilized excellent communication skills to provide stellar customer service and maintain positive relationships with clients
  • Handled escalated customer inquiries with professionalism and efficiency, resulting in successful issue resolution and customer satisfaction
  • Maintained accurate records and documented customer interactions in CRM system to track inquiries and resolutions

Uber
07.2022 - 04.2024
  • Achieved safe driving records by consistently following traffic rules and regulations
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules
  • Reduced fuel consumption through strategic route planning and efficient driving techniques
  • Followed all relevant traffic laws and safety regulations
  • Utilized GPS and other navigation tools to plan routes and stay on schedule
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift
  • Communicated with customers to provide delivery updates and confirm delivery locations

Supreme Lending
05.2021 - 07.2022
  • Improved information management processes by streamlining data collection and storage methods
  • Enhanced collaboration between departments for efficient information sharing and decision making
  • Implemented new software systems to optimize data organization and retrieval capabilities
  • Coordinated with onboarding and Human Resources to ensure user has capabilities for user role
  • Time management and analytical thinking
  • Worked closely with clients to establish problem specifications and system designs
  • Assisted with management of end user accounts, user access groups and entitlements using applicable tools and applications
  • Followed all safety and security protocols to ensure maximum privacy and security

Alert360
08.2020 - 04.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined support processes for increased efficiency and reduced response times
  • Collaborated with team members to identify areas of improvement in customer service protocols
  • Boosted customer retention rates by building strong rapport and delivering exceptional service
  • Assisted customers with online application support and troubleshooting security alarm devices
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed

Rent A Center
04.2016 - 07.2020
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely feedback
  • Led a team of customer support agents, ensuring high-quality service delivery and efficient problem resolution
  • Streamlined training processes for new team members, promoting faster onboarding and increased productivity
  • Developed and implemented performance metrics to measure success, driving continuous improvement in customer support operations
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Collaborated with team members to identify areas of improvement in customer service protocols
  • Resolved technical issues for customers with clear explanations and step-by-step guidance
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers
  • Exceeded performance metrics by consistently providing high-quality support to clients

Applebees
12.2011 - 04.2016
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback
  • Trained new servers on menu items, wine pairings, and service techniques at upscale restaurant
  • Developed and implemented training programs for front-of-house staff, resulting in improved customer satisfaction scores
  • Collaborated with kitchen staff to ensure smooth flow of orders and timely service to guests

Education

Associate Of Business Administration -

South Texas College

High School Diploma -

Edinburg North High School

Medical Assistant Training -

Southern Careers Institute

Skills

  • Document control
  • Creative problem solving
  • Delivery scheduling
  • Active Listening
  • Written Communication
  • Time Management
  • Complaint Handling
  • Telephone Etiquette
  • Account Management
  • Data Entry
  • Skype
  • Prioritization
  • Technical support
  • Coordination
  • Consultative sales
  • Shipping and logistics
  • Adaptive team player
  • Computer proficiency
  • Follow-up skills
  • Administrative support

Languages

English, Advanced

Timeline

Spectrum
05.2024 - Current

Uber
07.2022 - 04.2024

Supreme Lending
05.2021 - 07.2022

Alert360
08.2020 - 04.2021

Rent A Center
04.2016 - 07.2020

Applebees
12.2011 - 04.2016

Associate Of Business Administration -

South Texas College

High School Diploma -

Edinburg North High School

Medical Assistant Training -

Southern Careers Institute

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Brandon Lucero