Brandon Lucky
Decatur,AL
Summary
Technician with nine years of experience which involved the technical direction and management of a team of avionics maintenance personnel that maintained and repaired complex million dollar avionics subsystems of Marine Corps and Navy Aircraft and Helicopters. Performed and managed the maintenance of a wide variety of support equipment used primarily to troubleshoot avionics subsystems. Primary field of expertise includes cockpit instrumentation systems, weapon delivery systems, and automatic flight control systems. Directed and managed the maintenance activities of technicians while ensuring all quality assurances requirements were met. Technical Integrator with experience building, and cabling Server Racks used onboard Navy warships used to consolidate and modernize shipboard, submarine and shore-based command, control, communications, computers and intelligence network systems to increase capability and affordability across the Navy's Fleet.
Overview
21
21
years of professional experience
Work History
Work Center Supervisor
United States Marine Corps
San Diego, CA
03.2008 - 01.2012
- Managed more than 25 subordinates in the daily performance of their duties providing Intermediate level maintenance for avionics for all Marine Corps aviation platforms
- Coordinated the maintenance effort, assigned priorities, and supervised tasks in order to maximize the avionics systems readiness of six F/A-18 squadrons
- Supervised over 5,800 maintenance actions with zero defects
- Analyzed work-center accomplishments utilizing reports, to improve all aspects
- Initiated process improvement analysis which establishes policies and procedures to increase efficiency of the work space
- Managed and monitored all Naval Aviation Maintenance programs to include Tool Control, Maintenance Training, Electrostatic Discharge, Metrology and Calibration, and Individual Material Readiness List
- Counseled, and challenged subordinates to prevent mishaps in the work-center as well as within their personal lives.
Collateral Duty Inspector
United States Marine Corps
San Diego, CA
01.2007 - 01.2012
- Ensure standard operating procedures are utilized and followed by avionics technicians in the repair of avionics systems for all Marine Corps aviation platforms
- Provided supervision and training to Marines and Sailors in proper troubleshooting and repair techniques to ensure safety and quality
- Ensure Marines and Sailors comply with all Naval Aviation Maintenance Program directives
- Physically inspect all maintenance actions throughout the entire repair process for quality control
- Personally represent the Maintenance Officer and Quality Assurance Officer in decisions related to the safety and quality of all work performed on aviation assets.
Avionics Technician
United States Marine Corps
San Diego, CA
08.2002 - 01.2012
- Utilized schematics, technical manuals and appropriate test equipment to isolate system failures to lowest replaceable/repairable component
- Tested avionics equipment during actual operating conditions and under simulated conditions to determine performance and airworthiness
- Installed electrical and electronic components and systems in aircraft using hand tools and power tools
- Adjusted repaired or replaced malfunctions components or assemblies using hand tools
- Connected components to assemblies such as radio systems, instruments, inverters, and in-flight refueling systems using hand tools
- Coordinated work with that of engineers, technicians, and other aircraft maintenance personnel
- Specialist in troubleshooting and repair during preventative maintenance
- Serviced, repaired, calibrated, regulated, fine-tuned, or testing machines, devices, and equipment that operated primarily on the basis of electrical or electronic (not mechanical) principles
- Entered, transcribed, recorded, stored, or maintained information in written or electronic/magnetic form.
- Technical knowledge of many Avionics systems to include AN/AYK-14(V), AN/APX-100, AN/ARN-118, AN/APN-171, AN/APN-194, AN/PRC-90-2, AN/PRC-112, AN/URT-33.
TAIS Field Service Technician
General Dynamics Mission Systems
Huntsville, AL
01.2019 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
TAIS Help Desk Technician
General Dynamics Mission Systems
Huntsville, AL
10.2017 - 01.2019
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided on-call support for critical issues related to TAIS software.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
Technical Integrator
Moseley Technical Services Inc
Huntsville , AL
09.2016 - 10.2017
- Tested and deployed scalable and highly available software products.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Tested functional compliance of company products.
- Tuned systems to boost performance.
- Inspected equipment, assessed functionality and optimized controls.
- Optimized dust, temperature and humidity controls for installed systems.
Customer Service Representative
API Digital
Huntsville, AL
05.2015 - 09.2016
- Assisted customers with their queries and problems by phone and e-mail
- Established and maintained contacts with new and existing customers as per the direction of the supervisor
- Helped customers place new orders easily
- Forwarded important and serious matters to the seniors
- Transferred urgent calls to the required departments quickly and accurately
- Entered and updated new customer details in the customer relationship management software according to administrative guidelines
- Achieved set targets of the firm by the stipulated deadline.
Technical Integrator
COLSA Corporation
Huntsville, AL
06.2013 - 09.2014
- Placement, alignment, and connection of electromechanical assemblies used in military communication platforms
- Familiar with standard electromechanical techniques such as working with power cables (115 / 220/ 440 Volts Alternating Current (AC) and various Direct Current (DC), and data cables (Cat5, Fiber Optics, SAS, HDMI, Audio, and others)
- Uses standard assembly tools such as pliers, socket wrenches, power tools, and operation of precision measuring equipment such as adjustable calibrated torque wrenches and Fluke meters
- Works with both copper and fiber optic based cable connections to support port-to-port connections on switches and router for port-to-port continuity testing
- Work performed requires meticulous attention to detail and the ability to work from a variety of verbal and written instructions, including drawings, diagrams, schematics, rough sketches, formal assembly procedures, and process control documents to assemble final quality control products
- Works with desktop applications including word processing, spreadsheet, and database programs.
Customer Service Representative
Avis-Budget Rent A Car Group
Madison , AL
03.2012 - 05.2013
- Dealt with customer inquiries about availability and cost of vehicles
- Registered bookings and explained the terms of rental or leasing agreements
- Completed contracts with the customer regarding payments
- Showed vehicles to customers and pointed out any damage or special features
- Checked mileage and scrutinized for damage when vehicles were returned.
Education
Associate of Applied Science - Computer Sciences
Calhoun Community College
Huntsville AL12.2024
H.S. Diploma -
Hartselle High School
01.2002
Skills
- Logistics support services
- Delivery service
- Customer service specialist
- Scheduled services
- Excellent customer service
- Field technical services
Timeline
TAIS Field Service Technician
General Dynamics Mission Systems
01.2019 - Current
TAIS Help Desk Technician
General Dynamics Mission Systems
10.2017 - 01.2019
Technical Integrator
Moseley Technical Services Inc
09.2016 - 10.2017
Customer Service Representative
API Digital
05.2015 - 09.2016
Technical Integrator
COLSA Corporation
06.2013 - 09.2014
Customer Service Representative
Avis-Budget Rent A Car Group
03.2012 - 05.2013
Work Center Supervisor
United States Marine Corps
03.2008 - 01.2012
Collateral Duty Inspector
United States Marine Corps
01.2007 - 01.2012
Avionics Technician
United States Marine Corps
08.2002 - 01.2012
Associate of Applied Science - Computer Sciences
Calhoun Community College
H.S. Diploma -
Hartselle High School
Security Clearance Status
Secret Clearance (Investigation Date 2019)
Special Training Certifications
- NAVSEA Lean Six Sigma – Green Belt, October 2008
- Collateral Duty Inspector Stamp (CDI) Quality Assurance March 2007
- Aviation Secure Communications (COMSEC) School, San Diego CA June 2005
- Aviation Communication/Navigation “C” School Havelock, NC Feb 2004
- Intermediate Level Aviation Electronics Technician “A” School Pensacola, FL Oct 2003
Security Clearance Status
Secret
Special Training Certifications
- NAVSEA Lean Six Sigma – Green Belt, October 2008
- Collateral Duty Inspector Stamp (CDI) Quality Assurance March 2007
- Aviation Secure Communications (COMSEC) School, San Diego CA June 2005
- Aviation Communication/Navigation “C” School Havelock, NC Feb 2004
- Intermediate Level Aviation Electronics Technician “A” School Pensacola, FL Oct 2003
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