Brandon Lumbert
Holt,MI
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Karl Malone Toyota. Proven ability to enhance client satisfaction through effective communication and service recommendations. Adept at multitasking and workflow management, consistently achieving performance goals while fostering team collaboration and maintaining high-quality standards.
Overview
5
5
years of professional experience
Work History
Concrete Laborer
Moore Trosper Construction Company
08.2025 - Current
- Operated concrete mixing equipment to ensure precise material consistency.
- Assisted in the pouring and finishing of concrete surfaces for various projects.
- Followed safety protocols and maintained a clean work environment at all times.
- Collaborated with team members to execute project tasks efficiently and effectively.
- Prepared job sites by setting up forms and ensuring proper alignment for pours.
- Conducted quality checks on cured surfaces to meet construction standards.
- Trained new hires on safe handling of tools and equipment used in concrete work.
- Implemented process improvements to enhance workflow and reduce downtime during projects.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
Owner/Operator
Lumberts Masonry
04.2023 - 07.2025
- Managed daily operations, ensuring smooth workflow and efficient service delivery
- Trained new staff on operational procedures and customer service best practices
- Implemented inventory management systems to optimize stock levels and reduce waste
- Developed marketing strategies to enhance local visibility and attract new customers
- Oversaw financial transactions, maintaining accuracy in cash handling and reporting
- Cultivated relationships with suppliers to negotiate favorable terms and pricing
- Monitored quality control processes to maintain high standards of product offerings
- Evaluated customer feedback to identify areas for improvement in service delivery
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
Service Advisor
Karl Malone Toyota
09.2020 - 03.2023
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, optimizing scheduling for maximum resource utilization.
- Educated customers on vehicle maintenance options and recommended services based on needs.
- Conducted follow-up communications with clients to ensure satisfaction and foster loyalty.
- Collaborated with technicians to relay customer concerns, enhancing service accuracy and effectiveness.
- Implemented process improvements that streamlined operations and reduced wait times for clients.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Education
High School Diploma - General Studies
Holt High School
Holt, MI06.1993
Skills
Customer service
Timeline
Concrete Laborer
Moore Trosper Construction Company
08.2025 - Current
Owner/Operator
Lumberts Masonry
04.2023 - 07.2025
Service Advisor
Karl Malone Toyota
09.2020 - 03.2023
High School Diploma - General Studies
Holt High School