Brandon Luong
Summary
Proven track record at The Houstonian Hotel, Club & Spa, enhancing member experience through exceptional customer service and efficient scheduling. Demonstrated leadership and organizational skills by streamlining operations and fostering team cooperation. Excelled in technical support and security awareness, significantly contributing to a secure, welcoming environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Racquet Club Receptionist
The Houstonian Hotel, Club & Spa
08.2022 - 01.2023
- Processed payments accurately, ensuring timely billing for club services.
- Facilitated smooth facility access by verifying membership status using check-in systems diligently.
- Monitored inventory of office supplies regularly, placing orders when necessary to avoid shortages or delays in operations.
- Streamlined club operations by effectively managing appointment schedules and class bookings.
- Upheld strict adherence to privacy policies while handling sensitive member information.
- Promoted club offerings by engaging members in conversations about available services and programs.
- Supported team members during peak hours or absences, fostering a cooperative work environment among staff members.
- Handled phone inquiries courteously, directing calls to relevant personnel efficiently.
- Maintained a clean, organized, and welcoming reception area for all guests and members.
- Enhanced member experience by providing efficient and friendly customer service at the front desk.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Racquet Club Camp Counselor
The Houstonian Hotel, Club & Spa
05.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Evaluated campers' progress and provided feedback to parents.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
Education
No Degree - IT
The University of Texas At Dallas
Richardson, TX05.2026
High School Diploma -
Cypress Woods High School
Cypress, TX05.2022
Skills
- Team player attitude
- Customer Service-Oriented
- Scheduling appointments
- Professional Appearance
- Club Policy Enforcement
- Organization skills
- Telephone skills
- Time Management
- Customer/Client relations
- Verbal and written communication
- Scheduling
- Service-oriented mindset
- Technical Support
- Security awareness
Certification
- CompTia A+ Certified
- CompTia Network+ Certified
Timeline
Racquet Club Receptionist
The Houstonian Hotel, Club & Spa
08.2022 - 01.2023
Racquet Club Camp Counselor
The Houstonian Hotel, Club & Spa
05.2022 - 08.2022
No Degree - IT
The University of Texas At Dallas
High School Diploma -
Cypress Woods High School
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