Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandon Lynch

Forest City ,NC

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Connexus
Seattle, WA
02.2023 - Current
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Updated databases with new and modified customer data.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Supervisor

Staples Print Solutions
Forest City , NC
07.2023 - 01.2024
  • Analyzed company's expenditures and developed financial models.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Responded to customer questions regarding products, prices and availability.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Worked closely with human resources to support employee management and organizational planning.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Complied with company policies, objectives and communication goals.

Sales Associate

Cricket Wireless
Forest City , NC
11.2022 - 11.2023
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized stockroom shelves according to size, color or style.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Greeted customers to determine wants or needs.
  • Attended weekly team meetings to review performance goals and objectives.

Education

High School Diploma -

Rutherford Opportunity Center
Forest City, NC
06-2013

Skills

  • Product Upselling
  • Call Control
  • Payment Processing
  • Customer Relationship Management
  • Complaint Resolution
  • Customer Service
  • Technical Support
  • Analytical Abilities
  • Quality Control
  • Resolving Issues

References

References available upon request.

Timeline

Supervisor

Staples Print Solutions
07.2023 - 01.2024

Call Center Representative

Connexus
02.2023 - Current

Sales Associate

Cricket Wireless
11.2022 - 11.2023

High School Diploma -

Rutherford Opportunity Center

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Brandon Lynch