Brandon Lynch
Forest City,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
01.2024 - Current
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Implemented and developed customer service training processes.
Copy and Print Supervisor
Staples
10.2023 - 01.2024
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented preventive maintenance programs for printing equipment, minimizing downtime due to technical issues.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Sales Associate Manager
Cricket Wireless
11.2022 - 09.2023
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Implemented systems and procedures to increase sales.
- Facilitated business by implementing practical networking techniques.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Sales Associate
Metro By T-Mobile
11.2021 - 11.2022
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
High School Diploma -
Rutherford Opportunity Center
Forest City, NC06.2013
Skills
- Calm Under Pressure
- Proofreading
- Prioritization
- Cross-Functional Collaboration
- Data Management
- Sales Quota Achievement
- Strategic sales knowledge
- Shipping procedures understanding
- Retail store support
- Salesforce CRM
- Product Knowledge
Timeline
Customer Service Representative
Connexus Resource Group
01.2024 - Current
Copy and Print Supervisor
Staples
10.2023 - 01.2024
Sales Associate Manager
Cricket Wireless
11.2022 - 09.2023
Sales Associate
Metro By T-Mobile
11.2021 - 11.2022
High School Diploma -
Rutherford Opportunity Center
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