Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Lynch

Forest City,NC

Summary

Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.

Overview

2
2
years of professional experience

Work History

Tech Support Advisor

Transcom
05.2024 - Current
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Continuously sought opportunities to enhance personal knowledge and skills through attending industry conferences, webinars, and ongoing training sessions.

Customer Service Representative

Conexxus
02.2024 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Print and Marketing

Staples
01.2022 - 04.2024
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Developed customized sales presentations for key clients, resulting in increased business partnerships.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.

Education

High School Diploma -

Rutherfordton Opportunity Center
Forest City, NC
06.2013

Skills

  • Decision-Making
  • Conflict Management Education
  • Cellular Network Troubleshooting
  • Basic Computer Troubleshooting
  • Troubleshooting technical issues
  • POS Troubleshooting
  • Digital troubleshooting

Timeline

Tech Support Advisor

Transcom
05.2024 - Current

Customer Service Representative

Conexxus
02.2024 - 05.2024

Print and Marketing

Staples
01.2022 - 04.2024

High School Diploma -

Rutherfordton Opportunity Center

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Brandon Lynch