Brandon Lynch
Forest City,NC
Summary
Proven track record in enhancing customer satisfaction through expert technical support and troubleshooting at Transcom Worldwide. Skilled in network diagnostics and customer service, adept at resolving complex issues, boosting user experience. Successfully negotiated vendor contracts, ensuring quality and value, while maintaining strong relationships to foster repeat business.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Transcom Worldwide
03.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Copy and Print Supervisor
Staples
09.2023 - 01.2024
- Negotiated contracts with vendors to secure competitive pricing on supplies without sacrificing quality or value for customers.
- Adhered to safety protocols when operating equipment, prioritizing employee well-being at all times.
- Tracked departmental metrics to identify areas for improvement and implemented targeted strategies for enhancement.
- Conducted regular inventory checks, maintaining adequate stock levels to meet customer demands.
Sales Associate
Cricket Wireless
01.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Metro by T-Mobile
01.2020 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Rutherford Opportunity Center
Forest City, NC2013
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer service expert
- Network diagnostics
- Application support
- Data Recovery
- Account Management
- Desktop support
Timeline
Technical Support Representative
Transcom Worldwide
03.2024 - Current
Copy and Print Supervisor
Staples
09.2023 - 01.2024
Sales Associate
Cricket Wireless
01.2022 - 01.2024
Sales Associate
Metro by T-Mobile
01.2020 - 10.2023
Rutherford Opportunity Center
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