Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandon Lynch

Forest City,NC

Summary

Results-driven Technical Support Advisor specializing in technical troubleshooting, software installation, and hardware diagnostics. Proven ability to assist users and educate staff, enhancing customer engagement and satisfaction.

Overview

5
5
years of professional experience

Work History

Technical Support Advisor

VXI Global Solutions - Canton
, CA
03.2025 - Current
  • Provided technical support for customers via phone and chat.
  • Diagnosed and resolved software and hardware issues efficiently.
  • Documented customer interactions in the support ticketing system.
  • Assisted users in navigating company products and services effectively.
  • Educated customers on troubleshooting techniques and best practices.
  • Maintained detailed documentation of all work performed in the ticketing system.
  • Identified, researched and resolved technical issues for customers.

Copy and Print Supervisor

Staples
Forest City, North Carolina
06.2024 - 03.2025
  • Supervised daily operations of copy and print department.
  • Assisted customers with print project specifications and requirements.
  • Operated high-quality printing equipment for various projects.
  • Trained staff on proper use of print technology and equipment.
  • Ensured compliance with safety standards in the work area.
  • Provided training for new employees in the use of copy machines, printers, and other office equipment.
  • Handled customer inquiries about service options and pricing rates.

Sales Representative

Metro by T-Mobile
Spindale, North Carolina
05.2023 - 06.2024
  • Engaged customers through active listening and tailored product recommendations.
  • Educated customers on device features and service plans to enhance user experience.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Provided technical support for customers using the company's products or services.

Sales Representative

Cricket Wireless
Forest City, North Carolina
01.2021 - 05.2023
  • Engaged customers through active listening to provide tailored product recommendations.
  • Educated customers on device features and service plans to improve user experience.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Developed customized sales techniques to enhance service sales for new and existing clients.
  • Analyzed customer feedback to drive improvements in products and services.
  • Utilized strong verbal skills to effectively identify customer needs and requirements.
  • Maximized sales by maintaining organized, well-stocked, and accurately priced displays.

Education

High School Diploma -

Rutherford Opportunity Center
Forest City, NC
06-2013

Skills

  • Technical troubleshooting
  • Software installation
  • Hardware diagnostics
  • Customer support
  • Ticketing systems
  • Client relationship management
  • Problem solving

References

References available upon request.

Timeline

Technical Support Advisor

VXI Global Solutions - Canton
03.2025 - Current

Copy and Print Supervisor

Staples
06.2024 - 03.2025

Sales Representative

Metro by T-Mobile
05.2023 - 06.2024

Sales Representative

Cricket Wireless
01.2021 - 05.2023

High School Diploma -

Rutherford Opportunity Center

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