Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Lynxwiler

Sales Professional
Galesburg,IL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

12
12
years of professional experience

Work History

Assistant Manager

NAPA
Galesburg, IL
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels and address discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Sales Professional

Kunes Toyota Of Galesburg
Galesburg, IL
08.2023 - 02.2024
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.

911 Dispatcher

City Of Peoria
Peoria, IL
09.2019 - 08.2023
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.

Service Advisor

Lighthouse Automotive
Morton, IL
03.2013 - 08.2019
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Developed estimates by costing materials, supplies, and labor.
  • Documented problems and corrective actions to maintain records.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Answered phone calls and scheduled appointments.
  • Worked in a fast-paced environment that required handling multiple priorities and making accurate decisions to ensure customer satisfaction and quick responses to customer needs.

Education

Certificate - Banking And Finance

Illinois Central College
East Peoria, IL

Skills

    Information intake

Dependable and Responsible

Interpersonal Communication

Teamwork and Collaboration

Multitasking Abilities

Attention to Detail

Timeline

Assistant Manager

NAPA
02.2024 - Current

Sales Professional

Kunes Toyota Of Galesburg
08.2023 - 02.2024

911 Dispatcher

City Of Peoria
09.2019 - 08.2023

Service Advisor

Lighthouse Automotive
03.2013 - 08.2019

Certificate - Banking And Finance

Illinois Central College

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