Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jose Rojas

Franklin Square

Summary

Proven I.T Analyst at Delaware North, adept in IT risk management and delivering exceptional customer support. Excelled in streamlining business processes and resolving complex technical issues, enhancing system efficiency. Recognized for innovative solutions and training proficiency, I embody a blend of analytical prowess and interpersonal skills, ensuring project success and client satisfaction.

Overview

8
8
years of professional experience

Work History

I.T Analyst

Delaware North
Elmont
10.2021 - Current
  • Assisted staff and users with computer malfunctions and program problems.
  • Collaborated with team members to deliver projects within scheduled deadlines.
  • Prepared and presented technical proposals for clients.
  • Coordinated installation of updated computer programs and systems.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Resolved complex technical issues by providing innovative solutions.
  • Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
  • Developed, documented and revised system design procedures and quality standards.
  • Developed and implemented IT solutions to streamline business processes.
  • Provided support to end-users in troubleshooting application issues.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Trained staff and users to work with computer systems and programs.
  • Used computer in analysis and solution of business problems.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Tested, maintained and monitored computer programs and systems.
  • Provided training to end-users on how to use newly deployed systems effectively.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed routine maintenance and repair.
  • Recognized by management for providing exceptional customer service.
  • Assisted with opening UBS Arena.
  • Installation of Clover Sport and Oracle POS system.
  • Technical support for all systems on property related to DN Sport service.

Cashier

Kohl's
Valley Stream
11.2016 - 04.2019
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Scanned items and checked pricing on cash register for accuracy.

Education

Associate of Science - Computer Science

Nassau Community College
Garden City, NY

Skills

  • Test planning and documentation
  • IT risk management
  • Information security
  • System validation design
  • Customer support
  • IT service management

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

I.T Analyst

Delaware North
10.2021 - Current

Cashier

Kohl's
11.2016 - 04.2019

Associate of Science - Computer Science

Nassau Community College

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Jose Rojas