Brandon Malanowski
Grimesland,NC
Summary
Dynamic sales professional offering experience recommending, and selecting tailored product, and excelling in customer service and relationship building. Recognized for enhancing sales through expert product knowledge and effective communication. Skilled in problem-solving and teamwork, consistently achieving targets while fostering long-term client loyalty. Punctual and reliable, dedicated to delivering exceptional results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Independent Contractor
Myself
03.2024 - Current
- Delivered outstanding service to customers
- Maintained communication between customer and I to ensure correct product
- Ensured product is loaded into vehicle properly to maintain form
Product Specialist/Salesperson
Verizon
08.2022 - 03.2024
- Developed product knowledge to effectively address customer inquiries and enhance sales opportunities.
- Created compelling proposals for prospective clients that showcased unique benefits offered by our products.
- Increased repeat business through diligent relationship-building efforts with existing customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Salesperson
Ashley Furniture
01.2021 - 01.2022
- Trained new associates on sales techniques and customer service best practices.
- Succeeded top sales performer
- Negotiated prices, terms of sales and service agreements.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Contributed to daily operational tasks, ensuring smooth store functionality and organization.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates..
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
High School Diploma -
DH Conley High School
Greenville, NC06-2013
Skills
- Punctual and reliable
- Exceptional customer service
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Outgoing personality
- Product sales
- Customer needs assessment
- Expert in technology
- Teamwork and collaboration
Certification
Silver level Career Readiness Certificate
Languages
English
Native or Bilingual
Timeline
Independent Contractor
Myself
03.2024 - Current
Product Specialist/Salesperson
Verizon
08.2022 - 03.2024
Salesperson
Ashley Furniture
01.2021 - 01.2022
High School Diploma -
DH Conley High School