Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Markham

Guest Service Advocate
Lockbourne,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities as well as offering polished communication skills. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Target
Grove City, OH
06.2018 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Trained staff on operating procedures and company services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and provided backup support for organizational leadership.

Cleaning Supervisor

Ymca Of Grove City
Grove City, OH
01.2017 - 06.2018
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Completed schedules, shift reports and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

High School Diploma -

Franklin Heights High School
Columbus, OH
06.2018 - 06.2018

No Degree -

Columbus State Community College
Columbus, OH
05.2001 -

Skills

  • Money handling abilities
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Timeline

Customer Service Representative

Target
06.2018 - Current

High School Diploma -

Franklin Heights High School
06.2018 - 06.2018

Cleaning Supervisor

Ymca Of Grove City
01.2017 - 06.2018

No Degree -

Columbus State Community College
05.2001 -

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Brandon MarkhamGuest Service Advocate