Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Marshall

Carmichael,CA

Summary

Proven leader in enhancing customer satisfaction and team performance, with a track record of developing high-performing teams and implementing customer engagement strategies. Skilled in staff development and child safety, adept at fostering positive relationships and driving operational excellence. Achieved significant improvements in service quality and employee morale through innovative management practices.

Overview

25
25
years of professional experience

Work History

Assistant Deli Manager

Sprouts Farmers Market Inc, Grocery
06.2023 - Current
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.

After-School Site Coordinator

Boys and Girls Clubs of Greater Sacramento
08.2013 - 06.2023
  • Achieved high levels of parent satisfaction by maintaining open communication lines and addressing concerns promptly.
  • Assisted with student to staff ratio by facilitating classes and clubs in absence of regularly assigned staff.
  • Served as a mentor and role model to students, offering guidance and encouragement as they navigated various challenges in their lives.
  • Enhanced program quality by developing and implementing engaging after-school activities tailored to students'' interests.
  • Invested in staff professional development by conducting classroom observations, assessing needs, engaging in coaching conversations and referring staff to training sessions.
  • Collaborated closely with classroom teachers to align afterschool content with regular curricular goals while still providing a unique afterschool experience.
  • Organized special events such as holiday parties or end-of-year celebrations that fostered community engagement within the school setting.
  • Continuously assessed program effectiveness using qualitative feedback from stakeholders along with quantitative measures of student outcomes.
  • Boosted overall student performance by providing academic support, tutoring services, and homework assistance.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Maintained knowledge of current trends and best practices in after-school programming through professional development opportunities and networking with industry peers.
  • Established a safe and inclusive learning environment, fostering positive relationships among students, staff, and parents.
  • Provided training, guidance and ongoing support to program staff.
  • Managed day-to-day operations of expanded learning program.
  • Created and organized program schedule to include academic, recreation, and enrichment activities.
  • Implemented student safety measures across program to minimize accidents.

General Manager of Operations

Western Powersports
05.2000 - 02.2011
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
  • Increased employee retention rate by creating professional development programs.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

High School Diploma -

Hiram Johnson High School

Skills

  • Customer service
  • Child safety
  • Staff development
  • Customer engagement

Timeline

Assistant Deli Manager

Sprouts Farmers Market Inc, Grocery
06.2023 - Current

After-School Site Coordinator

Boys and Girls Clubs of Greater Sacramento
08.2013 - 06.2023

General Manager of Operations

Western Powersports
05.2000 - 02.2011

High School Diploma -

Hiram Johnson High School

Similar Profiles

CREATE PROFILE
Brandon Marshall