Brandon Martin

• Liaison to patients; assist with completion of paperwork; create, update, and maintain accurate patient files; update database systems, schedule and confirm appointments as necessary
• Assist patients regarding surgery dates, book patients for Lasik consultations and surgery, discuss pre and post-op instructions with patients
• Communicate with patients surgical pricing and answer questions about payment and financing
• Handle timely follow-up to prospective, current and past patients
• Prepare patient charts for surgery and provide caring help to patients before, during and after surgery
• Collect surgery payments; process financing through financial software programs; maintain monthly and yearly financial reports

• Responsible for managing, monitoring, and developing a team of 20 - 30 Scheduling Specialists, 10+ Translation Specialists, and a Supervisor Specialist to achieve and exceed department objectives
• Evaluate and coach staff on work procedures to certify proper call handling
• Create and streamline reports to provide production updates to VP of Operations and direct reports
• Track data, analyze team performance, and evaluate improvement opportunities
• Interface with operational leaders to calibrate call quality, scoring, and auditing procedures

• Supervised daily functions of warehouse including opening and closing the facility
• Directly managed a specialty team in charge of receiving and stocking warehouse inventory materials and vehicle service parts
• Transport materials and tools to field technicians and fleet drivers.

• Managed internal finances and cash flow for upward capital growth.
• Elite “white glove” customer service and direct handling of high end and celebrity clientele.
• Cash reconciliation by hand $20,000+/ night