Brandon Martinez
Palmview Tx,TX
Summary
Dynamic customer service professional with a proven track record at Walmart/Circle K, and many different jobs I hade previously excelling in complaint handling and relationship building. Skilled in active listening and proficient in POS systems, I enhance customer satisfaction through effective problem resolution and staff training, fostering loyalty and repeat business.
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
CSR
Circle K
10.2024 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Brand Associate
Old Navy, Gap
03.2024 - 12.2024
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Developed strong relationships with clients for increased customer loyalty and retention.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Assisted in the creation of visually appealing store displays, driving foot traffic and interest in products.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Barista/Cashier
Pagiuco
06.2022 - 07.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Service Desk
Walmart
09.2023 - 05.2024
- Improved communication between the service desk team and clients through clear documentation and regular updates on issue status.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Improved customer satisfaction by efficiently resolving technical issues and providing prompt assistance at the service desk.
- Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Participated in ongoing professional development opportunities aimed at boosting service desk operations knowledge and skills.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Developed strong knowledge of banking regulations and compliance requirements, ensuring all transactions were completed in adherence to relevant guidelines.
- Promoted a secure environment by adhering to strict confidentiality protocols regarding customer information.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Reduced discrepancies in cash drawer by implementing thorough counting procedures at shift start and end.
- Demonstrated expertise in operating various financial equipment including currency counters, coin sorters, check scanners, and computer systems.
- Served as a dependable team player, consistently arriving on time and ready to handle responsibilities.
Team Member
Whataburger
03.2023 - 09.2023
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Host
Walmart
11.2022 - 09.2023
- Established rapport with regular visitors, fostering strong relationships that enhanced repeat business opportunities.
- Contributed to increased sales through effective upselling techniques and recommending complementary items to customers'' purchases.
- Played an active role in loss prevention efforts by monitoring suspicious activity and reporting incidents to management as needed.
- Resolved customer complaints effectively, promoting a positive brand image for the store.
- Processed returns promptly, ensuring customer satisfaction while adhering to company policies.
- Improved store appearance by executing merchandising guidelines and maintaining visual displays.
- Kept entryways clean, neat and free of hazards such as excess water.
- Enhanced customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Supported new hires during their training period, helping them develop essential skills for success in the role of Customer Host.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Provided exceptional hospitality by greeting customers warmly upon entry and assisting throughout their visit.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Greeted incoming customers and provided directions to different store locations.
Sales Associate
Stripes
01.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Restaurant Manager
Stripes Convenience Store
01.2022 - 11.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased sales during off-peak hours by creating and promoting special offers.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
Education
High School Diploma - High School Degree
La Joya High School
La Joya, TX06.2021
Associate Degree - Interdisciplinary
South Texas College
Mcallen TX05.2021
Skills
- Customer focus
- Complaint handling
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Relationship building
- Computer proficiency
- Building rapport
- Staff training
- Microsoft Office Suite
- POS systems expert
- Paperwork processing
- Follow-up skills
- Customer relationship management (CRM)
- Recordkeeping strengths
- Clerical support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSR
Circle K
10.2024 - Current
Brand Associate
Old Navy, Gap
03.2024 - 12.2024
Service Desk
Walmart
09.2023 - 05.2024
Team Member
Whataburger
03.2023 - 09.2023
Customer Host
Walmart
11.2022 - 09.2023
Barista/Cashier
Pagiuco
06.2022 - 07.2024
Sales Associate
Stripes
01.2022 - 11.2022
Restaurant Manager
Stripes Convenience Store
01.2022 - 11.2022
High School Diploma - High School Degree
La Joya High School
Associate Degree - Interdisciplinary
South Texas College
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