Brandon Matarico
Los Angeles,CALIFORNIA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving good and long lasting impression among guests from all around the world.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
Dunes Inn
10.2022 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Streamlined reservations process for improved accuracy and guest experience.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed lost and found items to assist guests with retrieving belongings.
Oil Change Technician
Valvoline Instant Oil
04.2022 - 09.2022
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of 18-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
Front End Courtesy Clerk/Cashier
Ralphs Grocery Store
08.2018 - 09.2021
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Restocked and organized merchandise in front lanes.
- Returned unwanted items to correct store locations and restocked shelves.
- Contributed to positive customer interactions by remaining professional and patient while handling inquiries or complaints.
Education
GED -
Evan’s Community Adult School
717 N Figueroa Skills
- Customer service
- Payment handling
- Welcoming guests
- Teamwork orientation
- Supply stocking
- Reservation management
- Guest relations
- Auditing
- Problem-solving skills
- Payment collection
Timeline
Hotel Front Desk Clerk
Dunes Inn
10.2022 - Current
Oil Change Technician
Valvoline Instant Oil
04.2022 - 09.2022
Front End Courtesy Clerk/Cashier
Ralphs Grocery Store
08.2018 - 09.2021
GED -
Evan’s Community Adult School
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