Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brandon Matey

Hendersonville,NC

Summary

Highly skilled in customer service with over 20 years of experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

8
8
years of professional experience

Work History

Server

Haus Heidelberg
Hendersonville, NC
06.2022 - 10.2025
  • Took orders from customers accurately and in a timely manner.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Promoted desserts, appetizers, and German beer and wine to optimize sales.
  • Anticipated the needs of the guests to ensure an excellent dining experience.
  • Trained new employees on restaurant procedures and menu items.

Store Owner

Ritual Wellness Lounge
Hendersonville, NC
12.2018 - 02.2020
  • Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Cultivated relationships with customers to promote repeat business.
  • Maintained records of sales, profits and losses within the store.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Server

The Purple Onion Cafe
Saluda , NC
11.2017 - 12.2018
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals and drinks, promptly taking action to correct any problems that may arise.
  • Preparation of desserts and coffee drinks.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to a high volume of customers during music events.

Education

Certificate of Technical Studies - Computer Electronics Technology

Atlantic Technical College
Coconut Creek
01-2000

Skills

  • Positive and professional
  • Hospitality service expertise
  • Multitasking and organization
  • Specials promotion
  • Reliable and efficient
  • Wine service
  • Effective customer upselling
  • High volume dining

Affiliations

  • I enjoy gardening and growing microgreens.
  • I am skilled at music production, recording, mixing and mastering.

Timeline

Server

Haus Heidelberg
06.2022 - 10.2025

Store Owner

Ritual Wellness Lounge
12.2018 - 02.2020

Server

The Purple Onion Cafe
11.2017 - 12.2018

Certificate of Technical Studies - Computer Electronics Technology

Atlantic Technical College

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Brandon Matey