Brandon McClain
Missouri City,TX
Summary
Driven by a results-focused approach, I enhanced Mister Car Wash's customer loyalty through innovative service strategies, demonstrating adaptability and strong customer service skills. At UPS, I optimized shipment accuracy, showcasing my attention to detail and problem-solving abilities. My experience spans from efficient inventory management to improving guest service delivery, contributing significantly to operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Part-Time Loader
UPS
Stafford, TX
10.2024 - Current
- Verified accuracy of shipments against invoices or orders.
- Maintained records of goods loaded and unloaded from vehicles.
- Received incoming freight into the warehouse and ensured accurate placement in proper storage areas.
Guest Service Specialist
Mister Car Wash
Missouri City, TX
08.2021 - 08.2024
- Leverage customer feedback and satisfaction data to identify trends and recommend improvements in guest service delivery, ultimately enhancing Mister Car Wash's reputation in the market
- Enhance customer loyalty by implementing personalized service strategies tailored to each guest's preferences and needs, ultimately increasing customer retention and repeat business for Mister Car Wash
- Utilize market research and competitor analysis to identify opportunities for innovative guest service offerings, staying ahead of trends and positioning Mister Car Wash as a leader in the industry
Warehouse Worker
CPAP.com
Stafford, TX
03.2020 - 12.2020
- Implementing and optimizing inventory management systems to ensure efficient stock rotation and minimize product wastage
- Implementing a streamlined inventory management system to optimize warehouse operations and minimize stockouts, ensuring timely shipments to customers
Material Handler
Electronic Power Design
Houston, TX
12.2018 - 08.2019
- Implement inventory management strategies to optimize material flow and reduce costs for Electronic Power Design
- Implement and maintain a barcode tracking system to efficiently monitor and manage inventory levels, ensuring timely and accurate supply chain operations
Dishwasher/Busser
Doberman's Bar and Grill
Houston, TX
09.2018 - 12.2018
- Demonstrate strong teamwork and communication skills to ensure a smooth and efficient flow of dishes and bussing services, contributing to an exceptional dining experience for patrons at Doberman's Bar and Grill
Education
High School -
Lawrence E. Elkins High School
Missouri City, TX06.2018
Skills
- Customer service
- Attention to detail
- Adaptability
- Organization
- Problem solving
- Shipment loading
- Loading and unloading
- Truck loading
- Hospitality and accommodation
Affiliations
- Gaming
- Reading
- Content Creation
Timeline
Part-Time Loader
UPS
10.2024 - Current
Guest Service Specialist
Mister Car Wash
08.2021 - 08.2024
Warehouse Worker
CPAP.com
03.2020 - 12.2020
Material Handler
Electronic Power Design
12.2018 - 08.2019
Dishwasher/Busser
Doberman's Bar and Grill
09.2018 - 12.2018
High School -
Lawrence E. Elkins High School
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