Brandon McClain
Las Vegas
Summary
Results-oriented Community Manager with 10+ years of experience driving operational excellence and property enhancements to maximize efficiency and achieve business objectives. Proven ability to foster strong relationships with clients and colleagues through a combination of resourcefulness, a strong work ethic, and a professional, personable demeanor.
Overview
16
16
years of professional experience
Work History
Community Manager
RPM Living 252 Units
10.2023 - Current
- Optimized Tenant Management: Seamlessly managed all tenant logistics, including lease administration, appointment scheduling, property showings, and efficient move-in/move-out processes.
- Enhanced Operational Efficiency: Streamlined property operations through clear client communication, meticulous record-keeping, effective budget management, and proactive internal collaboration.
- Ensured Timely Maintenance: Collaborated effectively with maintenance staff to facilitate prompt repairs and property enhancements, ensuring resident satisfaction.
- Boosted Occupancy and Engagement: Strategically planned and executed promotional activities, significantly driving community engagement and achieving a two-fold increase in physical occupancy.
- Cultivated Strong Communication: Maintained transparent and effective communication with property owners, residents, and on-site associates, fostering positive relationships.
- Maximized Rent Collection: Implemented robust systems for collecting and tracking rental payments, resulting in increased rent collection rates and meticulous financial record-keeping.
- Delivered Accurate Financial Reporting: Proactively monitored and tracked payments and expenses, providing timely and accurate financial reports to stakeholders.
- Proactive Property Maintenance: Conducted thorough and regular inspections of property interiors and exteriors, identifying and addressing potential damage promptly.
- Strategic Financial Planning: Developed comprehensive annual operating budgets and forecasts, as well as strategic sales and marketing plans, contributing to financial stability and growth.
- Maintained High Property Standards: Implemented and enforced rigorous policies and procedures to ensure properties were maintained to the highest standards, enhancing resident experience and property value
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Community Manager
Bridge Property Management 440 Units
08.2022 - 10.2023
- Demonstrated proficiency in managing tenant logistics and leases, as well as efficiently coordinating appointments, showings, move-ins, and move-outs.
- Collaborated effectively with maintenance staff to ensure timely repairs and improvements, and optimized operations through meticulous record-keeping, budget management, and internal communication.
- Developed and executed promotional strategies to enhance community engagement and boost occupancy rates.
- Conducted thorough evaluations of property conditions to identify opportunities for improvement and maximized rental income while minimizing expenses through effective planning and control.
- Proven work experience as a community manager
- Excellent verbal communication skills
- Excellent writing skills
- Excellent interpersonal aTenant Relations & Leasing Expertise: Expertly managed all aspects of tenant logistics and leases, streamlining appointment scheduling, property showings, and move-in/move-out processes for optimal efficiency.
- Operational Excellence & Collaboration: Collaborated seamlessly with maintenance teams to ensure timely repairs and property enhancements. Optimized operational efficiency through meticulous record-keeping, strategic budget management, and proactive internal communication.
- Occupancy Growth & Community Engagement: Developed and executed targeted promotional strategies, resulting in increased community engagement and significant boosts in occupancy rates.
- Financial & Property Management Acumen: Conducted comprehensive property evaluations to identify improvement opportunities, maximizing rental income while effectively minimizing expenses through strategic planning and financial control.
- Proven Leadership & Communication: Demonstrated success as a Community Manager, possessing exceptional verbal, written, and interpersonal communication skills, including impactful presentation abilities.
- Team Leadership: Successfully managed and led a team of 12, fostering a productive and collaborative work environment.nd presentations skills
- Managing a team of 12
Senior Community Manager
Karya Property Management; 205 Units
02.2020 - 08.2021
- Efficient Work Order Management: Streamlined tenant work order processes, encompassing estimate acquisition, proposal development, work order submission, and accurate tenant invoicing.
- Strategic Market Analysis: Conducted in-depth market data analysis to identify and evaluate potential development sites, contributing to informed decision-making.
- Financial Management & Collections: Managed all aspects of financial collections, including monthly assessments, rental fees, deposits, and payment processing.
- Cost Optimization & Budget Restructuring: Implemented strategic budget restructuring across labor, capital assets, inventory, and technology, resulting in significant cost control and optimized spending.
- Performance Tracking & Improvement: Maintained meticulous records of daily progress, enabling proactive identification and correction of areas requiring improvement.
- Budgetary Oversight: Effectively supervised labor costs and departmental expenses, ensuring adherence to established budget parameters.
- Team Leadership & Development: Successfully managed and led a team of 13 maintenance and activities personnel, fostering a productive and efficient work environment.
Treasury Assistant
Al-Maun Neighborly Needs Of Las Vegas
12.2017 - 02.2020
- Treasury Management Expertise: Demonstrated proficiency in treasury and cash management, including bank reconciliations, credit card processing, and sales tax return preparation.
- Financial Reporting & Analysis: Prepared insightful treasury reports and analyzed financial data to support management decisions and mitigate risk.
- Communication & Collaboration: Improved financial communication across the organization and collaborated effectively with accounting and payroll teams.
- Financial Operations Management: Managed daily financial functions, including reconciliation of accounts and financial due diligence
Community Manager
Westland Real Estate; 900 Units
03.2012 - 12.2017
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Introduced effective emergency resolutions and managed special projects.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Improved processes through expense management.
- Received and processed resident payments, and updated system accounts with latest information.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Organized and executed launch of 4 communities.
Assistant Community Manager
Ovation Property Management; 442 Units
06.2009 - 03.2012
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Oversaw daily operations, maintenance and administration of various properties.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Managed community within established cost constraints.
- Trained and motivated leasing staff during bi-monthly trainings.
- Resolved tenant issues quickly and increased tenant retention by 61%.
Education
Bachelor of Arts - Business Management
CSN
Las Vegas01-2027
Skills
- Financial Budgeting & Reporting
- Daily Operations Management
- Property Management Software (Yardi,Entrata, RentCafe, RealPage, Knock, Yeildstar, Appfolio CRM)
- Policy Administration
- Property Tours & Inspections
- Resident Relations
- Performance Management
Timeline
Community Manager
RPM Living 252 Units
10.2023 - Current
Community Manager
Bridge Property Management 440 Units
08.2022 - 10.2023
Senior Community Manager
Karya Property Management; 205 Units
02.2020 - 08.2021
Treasury Assistant
Al-Maun Neighborly Needs Of Las Vegas
12.2017 - 02.2020
Community Manager
Westland Real Estate; 900 Units
03.2012 - 12.2017
Assistant Community Manager
Ovation Property Management; 442 Units
06.2009 - 03.2012
Bachelor of Arts - Business Management
CSN
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