Brandon McClelland

Oversaw all Linehaul operations and processes for the facility including the load/dispatch plan, trailer and equipment inventory, and all other related processes. Calculated the amount of projected volume daily, and communicated with Operations team to increase/decrease volume by coordinating dispatches across the market when needed. Communicated with Independent Service Providers and Transportation Service Providers on a daily basis to provide and receive feedback, reconcile issues, and provide support for the success of common goals. Managed the Operations Coordinators and Administrative team on processes such as quality assurance and customer relations to provide a positive and effective experience for customers.

Coordinated with Operations Managers and Sort Managers to boost loaded miles and reduce empty miles. Resolved conflicts and negotiated mutually beneficial agreements between parties. Coordinated the load plan and dispatching, most specifically for the Mainline South Board, Mainline West Board, and the Hub Area hot runs. Trained and developed newly hired Coordinators and Admins in the office. Have received the Linehaul Employee of the Month award for consistent performance and the Bravo Zulu award for outstanding performance beyond normal job expectations. Ultimately promoted to Pickup and Delivery Manager.

Successfully operated almost all positions in the Hub, including load areas, unload, switcher trainer, control room, and primaries. Have led and developed teams of employees ranging from 5 to 50 labor associates to achieve a common goal. Received multiple "Operations Manager of the Month" awards for being successful in problem solving, adaptation, and overall performance. Received the "Warrior" award in 2018 for displaying consistent positive attitude, dedication, and leadership across multiple roles.

Successfully educated and instructed new package handlers in almost all positions in the building. Further developed teamwork, communication, education, and leadership skills. Awarded "Package Handler Trainer of the Month" award. Ultimately promoted to Operations Manager.

Worked multiple positions in this role, starting as a loader, in which was awarded the "Rising Star" award. Later learned other positions such as sorting, unloading, and inducting packages. Sequentially, was trained and employed as a switcher. Major job functions include executing goals as part of a team and communicating between multiple parties (managers, other package handlers, independently contracted drivers in the yard, etc) Have received multiple "Employee of the Month" awards for outstanding performance. Ultimately promoted to Package Handler Trainer.