Brandon McCoy

• Managed a portfolio of high-value business accounts across a designated region, ensuring customer satisfaction and retention.

• Traveled to meet with large businesses and close high-value deals, customizing Yelp’s services to meet their marketing needs.

• Acted as a problem solver and escalation point, resolving complex customer concerns and delivering strategic solutions.

• Consistently exceeded sales and upselling goals, securing premium service upgrades and driving revenue growth.

• Collaborated with cross-functional teams to enhance service delivery and provide data-driven solutions to clients.

Built a successful business centered on high-quality service, client retention, and personalized grooming solutions.

• Developed strong client relationships, ensuring a welcoming experience for a diverse clientele, including children and individuals with special needs.

• Provided expert consultation on grooming styles, beard maintenance, and hair restoration solutions.

• Managed daily business operations, including scheduling, inventory, and customer service.

• Upsold premium grooming products and services, increasing revenue while enhancing the client experience.

• Led strategic account management efforts, working closely with clients to optimize their experience and improve online visibility.

• Developed and maintained strong client relationships, providing expert consultation and troubleshooting assistance.

• Upsold premium advertising solutions, increasing business revenue while ensuring clients’ marketing needs were met.

• Analyzed client performance metrics and provided data-driven recommendations to enhance customer success.

Built and maintained strong relationships with business clients, ensuring they maximized their investment in Yelp’s platform.

• Provided expert customer support, troubleshooting client concerns and offering tailored solutions to enhance their success.

• Conducted sales consultations and upselling strategies, increasing revenue while helping businesses improve their digital presence.

• Utilized data analytics and reporting to track client performance and recommend adjustments for better results.

• Supervised a high-performing sales team, ensuring that sales targets and customer satisfaction goals were consistently met.

• Provided personalized product recommendations, leveraging expert knowledge to guide customers through purchasing decisions.

• Managed inventory, coordinated with suppliers, and optimized product displays to maximize sales opportunities.

• Resolved customer concerns with professionalism, ensuring positive shopping experiences and long-term loyalty.