Brandon McEwen
St Louis
Summary
Dynamic finance professional with over 15 years of expertise in retail banking, residential mortgage loan processing, and financial services. Proven ability to execute strategic planning and risk assessment while leveraging skills in compliance management and customer relations to drive growth and operational efficiency. Committed to cultivating high-performance teams and delivering innovative solutions that enhance operational excellence. Recognized for a results-oriented approach that consistently meets organizational goals and elevates client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Host/Server
Ruby Tuesday
06.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Personal Banker
Great Southern Bank
02.2023 - 09.2023
- Enhance client relations by identifying needs, recommending solutions, and boosting satisfaction.
- Administer procedures to meet performance goals, achieving measurable efficiency results.
- Open and maintain accounts, ensuring compliance and confidentiality in all transactions.
- Implement security policies effectively, safeguarding customer data and bank assets.
- Expand client base through tailored product recommendations, driving significant growth.
- Streamlined account opening and loan processing procedures, enhancing operational efficiency and customer satisfaction in banking services.
Shift Lead
Walgreens
10.2022 - 02.2023
- Managed store operations, ensuring readiness and compliance.
- Enhanced customer interactions, supporting pharmacy tasks.
- Led inventory management, optimizing stock accuracy.
- Trained employees, improving team efficiency.
- Handled financial tasks, maintaining audit accuracy.
- Meticulously managed cash handling, audits, and stockroom organization, ensuring compliance with company protocols and maintaining operational excellence.
Sr. Mortgage Loan Processor
Sistar Mortgage
03.2022 - 06.2022
- Processed diverse mortgage loan types, including Conv., F.H.A., V.A., and USDA, for refinancing projects.
- Ensured accuracy and compliance with lending regulations.
- Project/contract ended.
Sr. Mortgage Loan Processor
New American Funding
06.2021 - 08.2021
- Responsible for the timely processing of Conv., F.H.A., V.A., and USDA mortgage loan applications, both refinances and purchase transactions
- Maintaining compliance standards
- Contract ended
Sr. Mortgage Loan Processor
USA Mortgage
10.2020 - 05.2021
- Led team ensuring timely processing of various mortgage loans, enhancing efficiency.
- Maintained strict compliance standards, reducing errors in loan processing.
- Mentored team members, fostering skill development and collaboration.
- Utilized advanced AUS skills with DU, LP, and GUS for accurate loan assessments.
- Managed projects with Encompass 360 LOS, improving workflow and outcomes.
Lead Mortgage Loan Processor
Golden Oak Lending
09.2017 - 10.2020
- Led Pittsburgh branch to exceed loan targets.
- Spearheaded loan processing across multiple states, specialising in USDA loans. Managed diverse portfolios including purchases and refinances, contributing to branch goal attainment.
- Leveraged extensive training to exceed monthly targets as lead processor. Streamlined operations for purchases and refinances, enhancing overall branch performance.
- Fostered inter-departmental cooperation to optimise loan processing workflows. Shared USDA loan expertise, bolstering team capabilities and client satisfaction.
Mortgage Loan Processor
Paramount Bank
03.2017 - 09.2017
- Processed diverse mortgage applications, ensuring compliance and accuracy.
- Managed jumbo and ARM products, achieving timely approvals.
- Utilized Encompass 360 LOS for efficient application handling.
- Enhanced loan processing speed, leading to faster client satisfaction.
- Collaborated with teams to streamline mortgage application workflows.
Mortgage Loan Processor
USA Mortgage
06.2015 - 03.2017
- Processed Conv., F.H.A., V.A., USDA loans, ensuring timely completion and compliance.
- Utilized AUS tools like DU, LP, GUS to enhance loan processing efficiency.
- Maintained high compliance standards, ensuring regulatory adherence.
- Leveraged Encompass 360 LOS for streamlined loan processing.
- Improved processing accuracy, leading to measurable client satisfaction.
Stock Broker
Scottrade, Inc.
03.2015 - 06.2015
- Obtained Series 7 & 63 licenses to facilitate client trades efficiently.
- Collaborated with management to enhance policy and system implementation.
- Applied analytical skills in project management for procedural improvements.
Mortgage Assistance Point Relationship Manager
U.S. Bank
01.2014 - 12.2014
- Managed borrower relations during foreclosure, ensuring clarity in assistance options.
- Guided borrowers through programs, enhancing understanding of available solutions.
- Communicated updates on mitigation and foreclosure, improving borrower awareness.
- Collected necessary documents from borrowers, streamlining retention processes.
Mortgage Loan Coordinator
Bank of America
07.2010 - 12.2013
- Coordinated loan processes, ensuring timely and accurate documentation completion.
- Streamlined loan packaging, resulting in improved processing efficiency.
- Verified critical loan documents, maintaining compliance with company policies.
- Managed deadlines effectively, supporting successful loan closures.
- Collaborated with underwriting team to enhance application accuracy.
Education
Finance -
Columbia College of Missouri
St. Louis, MO05-2012
Business Administration -
St. Charles Community College
Cottleville, MO05.2010
High School Diploma - undefined
Wright City High
Wright City, MO05.2007
Skills
- Risk management and compliance
- Collaborative team development
- Project coordination
- Relationship management
- Proficient in MS Office
- Loan processing expertise
- Financial management expertise
- Banking operations knowledge
- Organizational strategy
- Risk evaluation
- Data interpretation
Certification
- NMLS Certification NMLS – 2013
- Series 7 & 63 FINRA – 2015
- Pharmacy Technician Certification PTCB – 2022
Timeline
Host/Server
Ruby Tuesday
06.2025 - Current
Personal Banker
Great Southern Bank
02.2023 - 09.2023
Shift Lead
Walgreens
10.2022 - 02.2023
Sr. Mortgage Loan Processor
Sistar Mortgage
03.2022 - 06.2022
Sr. Mortgage Loan Processor
New American Funding
06.2021 - 08.2021
Sr. Mortgage Loan Processor
USA Mortgage
10.2020 - 05.2021
Lead Mortgage Loan Processor
Golden Oak Lending
09.2017 - 10.2020
Mortgage Loan Processor
Paramount Bank
03.2017 - 09.2017
Mortgage Loan Processor
USA Mortgage
06.2015 - 03.2017
Stock Broker
Scottrade, Inc.
03.2015 - 06.2015
Mortgage Assistance Point Relationship Manager
U.S. Bank
01.2014 - 12.2014
Mortgage Loan Coordinator
Bank of America
07.2010 - 12.2013
High School Diploma - undefined
Wright City High
Finance -
Columbia College of Missouri
Business Administration -
St. Charles Community College
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