Brandon McFarland

Demonstrated exceptional commitment to reliability and consistently delivering high-quality customer support
Successfully resolved over 30 tickets daily, showcasing a strong ability to triage and prioritize security alerts and incidents effectively
Skillfully managed troubleshooting of vital software applications crucial to operational procedures, thereby ensuring the uninterrupted functioning of operations across 7000 stores
Applied comprehensive diagnostic techniques to identify and address hardware-related incidents involving endpoint systems and diverse technologies, contributing to improved functionality and performance of computer systems
Played a pivotal role in troubleshooting and resolving connectivity issues across network infrastructure components, including switches, modems, routers, and firewalls

Demonstrated proficiency in interpreting drawings, wiring diagrams, and project requirements to perform task accurately
Managed and supervised two team members to ensure efficient delivery of materials and support on job sites
Took charge of material procurement by ordering necessary supplies, ensuring timely delivery to maintain project timelines.
Facilitated effective communication with other trades to coordinate operations and manage project schedules efficiently

Enforced security protocols and procedures to maintain a safe and security environment for employees, visitors, and property
Monitored surveillance cameras and alarm systems to promptly respond to security incidents
Completed detailed incident reports and maintained accurate records of security-related activities and observations