Brandon McKnight
Irvine,CA
Summary
Dependable maintenance technician offering several years of building maintenance and repair experience. In-depth knowledge of hand and power tool operations, safety protocols and general maintenance. Superior expertise in carpentry, electrical systems and exterior and interior lighting system repair.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Maintenance Technician/Supervisor
Glidewell Dental Laboratories
Irvine, USA
02.2016 - Current
- Maintained electrical equipment to ensure operational reliability
- Performed plumbing repairs to prevent water damage and maintain functionality
- Repaired flooring surfaces to enhance safety and aesthetics
- Completed patching and painting tasks
- Minor hvac
- Supervised maintenance team to ensure equipment reliability and performance.
- Trained staff on safety protocols and operational procedures for tools.
- Coordinated preventive maintenance schedules for machinery and facilities.
- Managed inventory of repair parts and supplies for efficient operations.
- Conducted inspections to identify maintenance needs and prioritize repairs.
- Collaborated with other departments to address facility-related issues promptly.
- Established performance goals for each technician; monitored their performance against these goals regularly; provided feedback when necessary; took corrective action when appropriate.
- Ensured that preventive maintenance schedules were followed and completed on time.
- Reviewed work orders for accuracy prior to submitting them for approval or payment.
- Assigned tasks to maintenance technicians based on their skill sets and experience levels.
- Investigated customer complaints regarding malfunctioning equipment or unsatisfactory services provided by technicians.
- Responded quickly to emergency breakdowns to minimize downtime.
- Supervised and coordinated the activities of maintenance technicians in the repair, installation, and troubleshooting of mechanical systems.
- Led team meetings to discuss project progress and address challenges.
- Provided guidance, coaching, and feedback to team members.
- Analyzed data trends to identify opportunities for improvement.
- Led regular team meetings to communicate current business trends and relevant updates.
- Set goals for performance and deadlines to comply with company plans and vision.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
Custodial/house keeping team lead
Glidewell Laboratories
Irvine, USA
02.2013 - 06.2016
- Orientation & train
- Assign work
- Schedule additional hours
- Schedule additional projects
- Evaluate performance
- Reward performance
- Started work in February 2013 as a regular employee. 5 months later got promoted to supervisor and am the youngest one.
- Skills Used: Leadership, Communication, Reliability, Patience
- Led team in daily operations and workflow management.
- Trained and mentored new staff on laboratory procedures.
- Ensured compliance with safety regulations and quality standards.
- Coordinated cross-functional communication between departments.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in developing training materials for staff development.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Facilities engineer
Assistance League Anaheim
Anaheim, USA
01.2012 - 12.2014
- Supervised daily building maintenance operations and team performance.
- Inspected facilities for safety compliance and maintenance needs.
- Managed inventory of tools, supplies, and maintenance equipment.
- Performed routine repairs on plumbing and electrical systems.
- Installed new lighting fixtures and replaced existing ones as needed.
- Monitored premises to ensure safety and security during nighttime hours.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Assisted visitors by providing directions and ensuring compliance with security protocols.
- Assisted customers with inquiries and resolved issues efficiently.
- Participated in promotional events to drive store traffic and sales.
Cashier/Customer Service
99 cents only store's
Victorville, USA
07.2011 - 12.2011
- Receive payment by cash, credit cards, gift cards.
- Issue receipts, refunds, credits, or change due to customers.
- Counted cash drawers at shift start to verify accuracy and ensure sufficient change for transactions.
- Provided a warm greeting to customers as they arrived to enhance their shopping experience.
- Maintained clean and organized checkout areas to enhance customer experience and facilitate efficient service.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Created lasting customer relationships, resulting in request for continued part-time work after accepting a new job.
- Skills Used: Alertness, Trustworthy, Greeting and conversation, Math skills, Problem solving, Hand dexterity, Leadership
- Resolved customer inquiries and complaints with professionalism and care.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Cashier/Customer Service
Burger King
Hesperia, USA
03.2008 - 12.2011
- Engaged with customers upon arrival to enhance their shopping experience.
- Receive payment by cash, credit cards, gift cards.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Kept checkout areas organized and tidy to ensure efficiency during transactions.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Received personal commendation from customer who called corporate to express gratitude for exceptional service during a challenging interaction.
- Skills Used: Excellent mathematical skills, Thinking skills and ability to handle difficult situations, Ability to learn new skills at a fast pace, Excellent customer service skills and record with previous employers, Willing to take on additional responsibilities, Leadership
Education
N/a - Automotive Engineering
Victor Valley College
Victorville, CA 06.2009 - 06.2011
Skills
- Maintenance
- Electrical
- HVAC systems
- Plumbing
- Electrical troubleshooting
- Troubleshooting
- Equipment maintenance
- Hand Tools
- Facility Management
- Customer service
- Plumbing repairs
- Preventive maintenance
- Staff training
- Project scheduling
- Customer relationship management
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Team leadership
- Drywall repair
- Building maintenance
- Hand and power tools
- Painting
- OSHA
- Proficient in [software]
- Safety awareness
Certification
Driver's License
Additional Information - Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Maintenance Technician/Supervisor
Glidewell Dental Laboratories
02.2016 - Current
Custodial/house keeping team lead
Glidewell Laboratories
02.2013 - 06.2016
Facilities engineer
Assistance League Anaheim
01.2012 - 12.2014
Cashier/Customer Service
99 cents only store's
07.2011 - 12.2011
N/a - Automotive Engineering
Victor Valley College
06.2009 - 06.2011
Cashier/Customer Service
Burger King
03.2008 - 12.2011