Brandon McWhirter
Indianapolis,IN
Summary
Dynamic professional with extensive experience at Papa John’s Pizza, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and boost team morale through effective communication and organization. Skilled in multitasking and inventory management, consistently achieving high customer satisfaction and fostering positive relationships.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Welder
Walker Career Center
Indianapolis, IN
08.2014 - 05.2016
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Received certifications through bend test in flat, and horizontal welding positions.
- Wears proper PPE to ensure safety.
Restaurant Team Member
Papa Roux
Indianapolis, IN
06.2014 - 07.2016
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
Repossession Agent
McWhirter Towing & Recovery
Indianapolis, IN
01.2017 - 10.2017
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
- Built positive relationships with clients, resulting in repeat business for the company.
- Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
- Assisted with multiple tow truck operations including, Wheel lift and Flatbed trucks. Loading vehicles, securely strapping down vehicles for safety, using safety lights, and using extreme caution and driving safely while transporting vehicles to car lots or garages/ shops.
Restaurant Team Member
Papa John’s Pizza
Indianapolis, IN
11.2017 - 06.2021
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Cultivated warm relationships with regular customers.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
Delivery Driver
Papa John’s Pizza
Indianapolis, IN
03.2018 - 06.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
General Manager
Papa John’s Pizza
Indianapolis, IN
06.2021 - 04.2022
- Managed budget implementations, employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Parts Associate
Carvana
Greenfield, IN
06.2022 - 04.2023
- Maintained a clean, organized workspace to enhance productivity and facilitate easy access to required parts.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Researched vehicles and parts via physical catalogs and electronic means.
Assistant General Manager
Papa John’s Pizza
Indianapolis, IN
04.2022 - Current
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
Education
No Degree - Welding And Fabrication
Walker Career Center
Indianapolis, INHigh School Diploma -
Warren Central High School
Indianapolis, IN05.2016
Not Completed -
Vincennes University
Vincennes, INSkills
- Organization skills
- Customer service
- Time management
- Multitasking
- Excellent communication
- Data entry skills
- Task prioritization
- Torch cutting
- Grinding and finishing
- Stainless steel welding
- Safety procedures
- Joint preparation
- Shielded metal arc welding
- Gas metal arc welding
- Gas tungsten arc welding
- Welding inspection
- MIG welding
Timeline
Parts Associate
Carvana
06.2022 - 04.2023
Assistant General Manager
Papa John’s Pizza
04.2022 - Current
General Manager
Papa John’s Pizza
06.2021 - 04.2022
Delivery Driver
Papa John’s Pizza
03.2018 - 06.2021
Restaurant Team Member
Papa John’s Pizza
11.2017 - 06.2021
Repossession Agent
McWhirter Towing & Recovery
01.2017 - 10.2017
Welder
Walker Career Center
08.2014 - 05.2016
Restaurant Team Member
Papa Roux
06.2014 - 07.2016
No Degree - Welding And Fabrication
Walker Career Center
High School Diploma -
Warren Central High School
Not Completed -
Vincennes University