Brandon Medley
Burlington,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shop Manager
Jiffy Lube
Chapel Hill, NC
02.2024 - Current
- Maintained high standards of customer service throughout the store.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Improved cost control and staff efficiency to maximize profitability.
Shop Manager
Strickland Brothers 10 minute oil change
Mebane, NC
06.2022 - 02.2024
- Maintained high standards of customer service throughout the store.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Scheduled staff shifts according to business needs.
- Performed monthly audits of store operations.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Assisted in onboarding new hires by preparing orientation materials and conducting orientations for new employees.
- Hired employees and processed hiring-related paperwork.
Parts Sales Manager
AutoZone
Burlington, NC
09.2021 - 06.2022
- Maintained accurate inventory records and monitored stock levels.
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Processed payments from customers and updated financial records accordingly.
- Managed returns of defective or incorrect items according to company policy.
- Recruited, trained, and supervised staff members within the Parts Sales Department.
- Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
Loss Prevention Manager
Sportsman's Warehouse
Greensboro, NC
03.2020 - 10.2021
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
- Monitored store surveillance systems to identify potential shoplifting incidents.
- Developed and enforced loss prevention policies, procedures, and standards for all stores.
- Trained new employees on company security protocols and safety regulations.
- Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
Loss Prevention Manager
Kohl's
Winston-Salem, NC
09.2014 - 03.2020
- Developed and enforced loss prevention policies, procedures, and standards for all stores.
- Conducted regular audits of merchandise stock levels and monitored cash handling practices.
- Identified opportunities for improvements in existing security systems and processes within stores.
- Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
- Interviewed individuals suspected of internal theft or shoplifting.
- Conducted store visits to evaluate compliance with company policies and procedures related to loss prevention.
Education
GED -
Alamance Community College
Graham, NC06-2015
Skills
- Customer Engagement
- Staff recruitment
- Budget Adherence
Certification
- North Carolina State Inspector- 08/2026
Timeline
Shop Manager
Jiffy Lube
02.2024 - Current
Shop Manager
Strickland Brothers 10 minute oil change
06.2022 - 02.2024
Parts Sales Manager
AutoZone
09.2021 - 06.2022
Loss Prevention Manager
Sportsman's Warehouse
03.2020 - 10.2021
Loss Prevention Manager
Kohl's
09.2014 - 03.2020
GED -
Alamance Community College
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