Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Brandon Melvin

McHenry,IL

Summary

Dynamic and dedicated professional with extensive experience in customer service at McDonald's. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in multitasking and maintaining cleanliness, ensuring a safe environment. Recognized for attention to detail and a strong work ethic, consistently delivering high-quality service.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Diligent with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

8
8
years of professional experience

Work History

Crew Member

Green Clean
08.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Fast Food Worker

McDonald's
08.2022 - 01.2023
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.

Fast Food Cook

Burger King
04.2020 - 03.2021
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment.
  • Cooked menu items according to specified instructions.
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
  • Practiced proper safety and sanitation standards.
  • Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
  • Trained and assisted new kitchen staff members.
  • Adhered to strict health and safety guidelines, ensuring a sanitary kitchen space for staff and customers alike.
  • Assisted in training new hires on proper cooking techniques, equipment usage, and safety protocols, fostering team cohesion.
  • Managed opening and closing shift kitchen tasks.
  • Prepared ingredients for menu items.
  • Cleaned and sanitized work areas, utensils and equipment.

House Cleaner

Above the Mess
10.2017 - 11.2019
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.

Machine Operator

Fabrik Molded Plastics
08.2017 - 03.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

Education

High School Diploma -

West Campus
McHenry
08-2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Strong work ethic
  • Good communication
  • Machinery operation
  • Customer relations
  • Driven and determined
  • Organizational growth
  • Tooling adjustments
  • Raw material handling
  • Training and mentoring

Accomplishments

  • Collaborated with team of 3 in the development of running my own cleaning service.

Languages

Spanish
Limited Working
ASL
Limited Working

Timeline

Crew Member

Green Clean
08.2024 - Current

Fast Food Worker

McDonald's
08.2022 - 01.2023

Fast Food Cook

Burger King
04.2020 - 03.2021

House Cleaner

Above the Mess
10.2017 - 11.2019

Machine Operator

Fabrik Molded Plastics
08.2017 - 03.2018

High School Diploma -

West Campus

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