Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brandon Meyers

Las Vegas

Summary

Results-driven individual experienced in team building and management, adapting to constant change in a fast paced environment, and meeting individual and team operational goals.

Overview

6
6
years of professional experience

Work History

Bank Operations Support Manager

Zions Bancorporation
06.2022 - Current
  • Manage and lead a team of 20 bank operations support specialists that supports retail bank business and functions
  • Manage the flow of operations to ensure operating schedules and procedures are met and staff is adequately trained
  • Manage staff, set work schedules, allocate and monitor work
  • Review and analyze existing procedures and recommend changes when necessary to ensure area is efficient
  • Assist with the area's budget and/or budgeting process
  • Identify, analyze, and resolve problems related to operational services or functions using general practices and industry precedents
  • Establish and manage departmental productivity and quality standards
  • Have authority concerning staffing performance evaluations, Quality assurance observations, and individual coaching plans
  • Coordinate with HR business partners on employee relation issues and disciplinary actions.

Customer Care Center Supervisor

Zions Bancorporation
06.2017 - 06.2022
  • Responsible for managing 15-20 customer service agents and ensuring quality and efficient customer service is provided
  • Hire, train, and develop new agents while promoting and fostering a culture of development and growth
  • Conduct annual performance and development plan reviews
  • Monitor payroll including time off requests, schedules, and payroll approvals
  • Address performance or relation issues in real-time using effective coaching plans or disciplinary actions
  • Conduct one-on-one and team meetings to provide feedback, coaching, and team collaboration.

Education

Associate of Applied Science - Business Management

College of Southern Nevada
Las Vegas, Nevada
07.2025

Skills

  • Time management
  • Leadership
  • Microsoft Word
  • Excel
  • Powerpoint
  • Coaching and Development

Personal Information

Brandon Meyers, brandonmeyers44@yahoo.com, 7029455030, Las Vegas, NV

Timeline

Bank Operations Support Manager

Zions Bancorporation
06.2022 - Current

Customer Care Center Supervisor

Zions Bancorporation
06.2017 - 06.2022

Associate of Applied Science - Business Management

College of Southern Nevada

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Brandon Meyers