Brandon Meza-Bernal
Vancouver,WA
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
8
8
years of professional experience
Work History
Service Manager
Kings Cross Automotive
Vancouver, WA
04.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
Service Advisor
Vancouver Toyota
Vancouver, WA
10.2018 - 02.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Parts Specialist
Oreily's Auto Parts
Vancouver, WA
06.2017 - 10.2018
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
Parts Specialist
Cos less Auto Parts
Vancouver, WA
05.2016 - 05.2017
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Assisted customers with product selection based on their needs.
- Provided customers with technical advice regarding parts information and availability.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
Education
High School Diploma -
Skyview High School
Vancouver, WA05-2015
Skills
- Goal Setting
- Customer Service
- Estimating and Quoting
- Culture development
- Call center experience
- Problem-Solving
- Payment Processing
- Strong interpersonal skills
Timeline
Service Manager
Kings Cross Automotive
04.2024 - Current
Service Advisor
Vancouver Toyota
10.2018 - 02.2024
Parts Specialist
Oreily's Auto Parts
06.2017 - 10.2018
Parts Specialist
Cos less Auto Parts
05.2016 - 05.2017
High School Diploma -
Skyview High School
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