Brandon Michaels
Greensburg,PA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
20
20
years of professional experience
Work History
Store Manager
Lowes Home Improvment
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager of Operations
Lowes Home Improvment
12.2021 - 07.2023
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
Store Manager
Rite Aide Pharmacy
01.2018 - 12.2021
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Veterans Benefits Liaison
Florida State University
03.2014 - 08.2017
Military and Veterans Affairs Liaison
U.S. House of Representatives
08.2016 - 01.2017
Education
Master of Science - Criminology
Florida State University
Tallahassee, FL08-2016
Skills
- Training and mentoring
- Inventory control
- Store merchandising
- Team building and leadership
- Problem-solving
- Work Planning and Prioritization
- Operations
- Relationship building and management
- Retail inventory management
- Goals and performance
- Multitasking and organization
- Team development
Timeline
Store Manager
Lowes Home Improvment
07.2023 - Current
Assistant Store Manager of Operations
Lowes Home Improvment
12.2021 - 07.2023
Store Manager
Rite Aide Pharmacy
01.2018 - 12.2021
Military and Veterans Affairs Liaison
U.S. House of Representatives
08.2016 - 01.2017
Veterans Benefits Liaison
Florida State University
03.2014 - 08.2017
Master of Science - Criminology
Florida State University
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