Brandon Mielens
Littleton,CO
Summary
I am a driven and goal oriented leader with an analytical and organized approach to continuous improvement. I can support business operations with knowledgeable leadership, efficient assistance while supervising team members, and promoting positive behaviors. I have a strong financial sense with top-notch planning and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Executive Team Leader - Service & Engagement
Target
03.2022 - 10.2023
- Built a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Drove total store sales, understood my role in sales growth and how my departments and team contribute to and impacts total store profitability
- Anticipated staffing needs, talent planning and recruiting – both long and short term
- Managed leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
- Engaged in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
- Personalized recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
- Established a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
- Understood business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
- Quickly responded to any negative guest shopping experience by de-escalating the situation and ensuring my team understands and feels supported to make things right for the guest
- Owned schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
- Managed the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
- Ensured Team Leader schedules supported a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
- Championed physical and digital offerings to ensure my team could inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
- Expected and enabled my team to stay up-to-date on upcoming major promotions, brand launches and events
- Utilized guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and used guest feedback to coach/recognize teams.
- Lead the team to deliver an efficient and hassle free guest pick up experience
- Worked a schedule that aligned to guest and business needs (this includes early morning, evening and weekends)
- Demonstrated a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- As a key carrier, followed all safe and secure training and processes
- Addressed store needs (emergency, regulatory visits, etc.) All other duties based on business needs
Assistant Store Manager
King Soopers
06.2019 - 12.2021
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Conducted analysis to address productivity and improve employee morale.
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Front End Manager
King Soopers
02.2017 - 06.2019
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Cultivated strong customer relations and developed effective customer service standards.
- Reviewed employee performance and determined areas in need of improvement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Mentored new employees and delivered constructive feedback to increase understanding of job duties.
Front End Supervisor
King Soopers
10.2014 - 02.2017
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Managed opening and closing procedures by reconciling sales records and cash transactions.
Customer Service Associate
King Soopers
10.2013 - 10.2014
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Addressed inquiries, resolved customer issues and managed customer relations.
Courtesy Clerk
King Soopers
05.2013 - 10.2013
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Escorted customers to desired merchandise location.
Education
High School Diploma -
Lakewood High School
Lakewood, CO05.2015
Skills
- Profit and loss accountability
- Recruiting and hiring
- Supervision and training
- Employee development
- Schedule management
- Customer retention
- Merchandising
- Cross-functional team management
- Issue resolution
- Guest relations
- Sales Techniques
- Customer Service
Timeline
Executive Team Leader - Service & Engagement
Target
03.2022 - 10.2023
Assistant Store Manager
King Soopers
06.2019 - 12.2021
Front End Manager
King Soopers
02.2017 - 06.2019
Front End Supervisor
King Soopers
10.2014 - 02.2017
Customer Service Associate
King Soopers
10.2013 - 10.2014
Courtesy Clerk
King Soopers
05.2013 - 10.2013
High School Diploma -
Lakewood High School