Brandon Miller
Fort Worth,TX
Summary
Customer service professional competent in keeping clients needs a top priority and solving problems. Highly organized in handling administrative functions and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
4
4
years of professional experience
Work History
City Carrier Assistant
USPS
Fort Worth, TX
11.2021 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Planned and cased mail in sequence of delivery for designated route.
- Used scanner to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles to transport packages and mail pieces.
Customer Success Specialist 2
Wells Fargo
Westlake, TX
06.2020 - 11.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Managed over 50 customer calls per day
Guest Service Representative
Studio 6
North Richland Hills, Texas
02.2018 - 11.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Cashier
Jack In The Box
Hurst, Texas
06.2016 - 12.2016
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Tarrant County College
Fort Worth, TXHigh School Diploma -
Stephenville High School
Stephenville, TX06.2013
Skills
- Customer service
- Active listening
- Microsoft Office
- Cash handling
- POS
- Credit card payment processing
Timeline
City Carrier Assistant
USPS
11.2021 - Current
Customer Success Specialist 2
Wells Fargo
06.2020 - 11.2021
Guest Service Representative
Studio 6
02.2018 - 11.2019
Cashier
Jack In The Box
06.2016 - 12.2016
Tarrant County College
High School Diploma -
Stephenville High School
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