Brandon Miller
Merrimack,NH
Summary
Technology-inclined professional with strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
15
15
years of professional experience
Work History
Service Desk Team Lead
SBT Partners
12.2018 - Current
- Addressed user customer service concerns and decided when to escalate problems to support engineers.
- Datto RMM MSP Management
o Setup patching and AV schedules for servers and workstations
o Setup monitoring and alerting - Used remote support tools to work helpdesk and server/network tickets that came in via phone and email.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Worked to redesign ticket flow process to become more scalable with company growth.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
DoTERRA Independent Sales Consultant
Self-employed
04.2014 - 12.2018
- Maintained positive relationships with customers to promote continued business opportunities.
- Immediately addressed problems with customers to promote speedy resolution.
- Educated customers by providing hands-on essential oil demonstrations and explaining benefits and advantages of using DoTERRA.
- Traveled to various locations to present product education, network and build relationships with customer base.
Store Manager
Good Earth Natural Foods
08.2008 - 04.2014
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
American Fork High School
American Fork, UTGeneral Studies
Utah Valley University
Orem, UTSkills
- New Installations
- Client Relationship Management
- Diagnostic Tools
- Service Desk Team Supervision
- Daily Workflows
- Guest Communication
- Hardware and Software Configuration
- Tracking and Documentation
Timeline
Service Desk Team Lead
SBT Partners
12.2018 - Current
DoTERRA Independent Sales Consultant
Self-employed
04.2014 - 12.2018
Store Manager
Good Earth Natural Foods
08.2008 - 04.2014
High School Diploma -
American Fork High School
General Studies
Utah Valley University
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