Brandon Miller
Thornton,CO
Summary
Results driven Technology leader with over 24 years of experience growing technology operations in challenging business environments. Created successful business continuity, disaster recovery and strategic operations plans in retail, consulting, software development, consumer goods, telecom and aerospace industries. My focus is on helping companies transition their technical operations towards Virtual and Cloud based solutions using the latest DevSecOps practices
Overview
23
23
years of professional experience
Work History
Sr. Manager, Aerospace
Amazon
Denver, CO
12.2023 - Current
- Expanded role in charge of $100M business for AWS including multiple Aerospace and Defense customers and partners.
- Chartered to take what I accomplished with one large space customer and scale to multiple customers.
- Collaborated with cross-functional team members to build and execute development plans.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Created and managed budgets for travel, training and teambuilding activities.
- Used data and analytics to diagnose trends and link to business performance outcomes.
Principal Account Manager
Amazon
Denver, CO
04.2023 - 12.2023
- Authored papers to bring 10 more services to bear for my customer in our classified regions.
- I helped hire 28 additional people across AWS as an interview Bar Raiser.
- Completed a 4 year project in helping a large space customer adopt AWS Ground Station into its operations.
- Negotiated contracts and closed agreements to maximize profits.
- Attended trade shows and conferences as a representative of the company.
- Provided technical support to customers when needed.
- Ensured compliance with industry regulations when dealing with clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Sr. Account Manager
Amazon
Denver, CO
11.2021 - 04.2023
- I earned the trust of AWS to be promoted to manage this same large aerospace customer where I became responsible for $40 million in revenue that was growing %20+ year over year
- I worked with the customer’s IT Director to plan two large Data Center migrations into AWS, which also completed during this period of time
- I earned my Public Speaking certification at AWS where I was able to speak publicly at several customer related conferences on AWS related services that the customer had successfully implemented
- I also became an interview “Bar Raiser” for AWS; I participated in over 200 interviews where my role was to ensure that Amazon’s leadership principles were maintained when evaluating each candidate
Sr. Customer Solutions Manager
Amazon
Denver, CO
12.2019 - 11.2021
- I transitioned to AWS from Amazon to focus on leading longer scale business strategy using AWS
- As a Sr Customer Solutions Manager, I led the strategy for a large 100 PB transition from Glacier Direct to S3 Glacier, earning the customer’s trust through this process for them to commit to a new 4-year storage agreement with AWS
- I architected and led a large 2,000 CPU Multi-Petabyte HPC cluster for 3D Map creation all on AWS
- I also architected and led adoption of AWS Ground Station for current and future space vehicles
- I authored white papers for over 40 new services for this customer, 20 of which went live over this period of time
- I also led a multi-year adoption of AWS WorkSpaces for this customer which resulted in the gradual growth of over 600 WorkSpaces active in AWS.
IT Manager – Colorado
Amazon
Denver, CO
07.2018 - 12.2019
- Built and launched a new 855K sq ft robotics facility for Amazon.com in Denver, CO as the IT Manager for the state of Colorado
- Staffed and trained the 20 IT people to support this facility and future sites built in Colorado
- Managed over 800 wireless access points, 2000 floor switches with millions of feet of cabling to support the robotic operations
- Wrote the process documents and policy documents for running this building for future builds
- Selected to also oversee the builds for Las Vegas, Bakersfield and Fresno where I also hired an additional 60 Amazonians to run those 3 areas including the IT Managers for those areas.
- Met with stakeholders to collaborate and resolve problems.
- Analyzed user needs and developed specifications for new systems or modifications.
- Procured IT resources for strategic and operational computing requirements.
- Developed and implemented system lifecycle methodologies to produce systems of high quality.
Infrastructure Manager
Cornerstone Home Lending
Houston, TX
09.2017 - 07.2018
- Joined Cornerstone to help them rebuild their IT Infrastructure in the wake of Hurricane Harvey’s devastation on their DataCenter
- Managed a team of 25 IT professionals that support the Hosting, Hypervisor, Networking and Storage platforms
- Led the cloud transition project, Nutanix implementation and Server 2016 upgrade projects
- Completed a full System Center implementation leveraging Azure Services, which included automating internal routines through orchestration and cli tools
- Authored over 40 standards to guide day-to-day operations along with 1-year and 3-year roadmaps to guide the long term maintenance of on-premise technology as we transitioned to SaaS, PaaS and IaaS solutions.
- Coordinated with external vendors for procurement of hardware and software components.
- Assessed data processing proposals and requirements to determine project feasibility.
Compute & Service Operations Manager
Aramco Services Company
Houston, TX
12.2014 - 09.2017
- Originally hired to lead all Compute Operations (Enduser and Server) I also started a new team called the Service Management Team where we centralized all ITIL based operations like Governance, Service, Change and Project Management
- Led a group of up to 85 employees who reported to 12 direct reports under my leadership
- Managed an 18-month cloud evaluation and developed the plan to replicate on premise vSphere environment to AWS
- Managed Exchange and AD functions being replicated to O365
- Led the cutover to AWS and O365 due the during a DR event when Hurricane Harvey came through Houston. The cutover was ultimately successful and allowed the business to continue to operate where others could not
- Created and managed the first Project Management Office at ASC to manage all technology projects related to the long-term road map for the parent company, Saudi Aramco.
Network Operations Manager
Layne Christensen
Houston, TX
08.2012 - 12.2014
- Managed the engineers running Network, Server and Storage Infrastructure
- Implemented a successful Change Management system and Business Continuity Plan
- Designed, implemented and performed full data center failover tests in order to successfully move the primary data center from Kansas City to Houston all the while maintaining above a 99.9% uptime
- Established and maintained vendor relationships
- Became the Subject Matter Export on Business Continuity for Layne.
Manager, Hosting and Information Systems
Saepio Technologies
Lawrence, KS
05.2011 - 08.2012
- Architected a new hosting infrastructure for a SaaS company
- Developed a platform to host a LAMJ stack using AWS and migrated their vSphere environment to AWS
- This involved developing strategies for fault tolerance, business continuity and disaster recovery using load balancing and fail over technologies
- Led the initiative to bring Saepio into PCI compliance
- Developed a deployment strategy for the software platform to a new complex environment
- Developed monitoring, alert and self-healing strategies to maintain a 99.5 SLA in the hosting environment
- Established and maintained vendor relationships
- Developed training courses for the internal development team to support the business through failover and disaster scenarios
- Implement and maintain systems and processes to ensure business continuity plans are kept current.
Director of IT
Leslie Rudd Investment Co.
Lawrence, KS
08.2008 - 05.2011
- Lead a team of Developers and Infrastructure specialists to support a multi-entity investment company in the fields of liquor distribution, quality foods, real estate, Wine making and the production of spirits
- Developed and deployed this company’s first disaster recovery plan
- Led the deployment of a new Corporate Active Directory and Exchange environment that all subsidiary companies migrated to
- Introduce Server Virtualization and let the full migration of physical servers to virtual servers, retiring all physical servers
- Led a Network overhaul project replacing all physical network equipment across the entire organization
- Developed the companies first set of governance and compliance policies for IT.
Vice President of IT
Eateries, Inc.
Edmond, OK
12.2006 - 08.2008
- Manage a team of IT professionals that support the main accounting, HR and payroll database system (Great Plains w/ SQL backend) as well as developing new and more efficient methods of getting data from the outside world and our POS system into the Business Intelligence and Financial systems
- Developed the company’s first business continuity and disaster recovery plan
- Implemented a steering committee to coordinate the efforts of IT with Operations and Finance
- Supported 75 remote store locations
- Technologies supported in this environment were: Exchange, Active Directory, SharePoint, Telecommunications, VPN Network, and Corporate Network
- Maintained the Period P&L’s and Cash Flow statements as well as mange the IT Budget.
Business Application Manager
Eateries, Inc.
Edmond, OK
12.2004 - 12.2006
- Manage a team of IT professionals that support the main accounting, HR and payroll database system (Great Plains w/ SQL backend) as well as developing new and more efficient methods of getting data from the outside world and our POS system into the Business Intelligence and Financial systems
- Developed the company’s first business continuity and disaster recovery plan
- Implemented a steering committee to coordinate the efforts of IT with Operations and Finance
- Supported 75 remote store locations
- Technologies supported in this environment were: Exchange, Active Directory, SharePoint, Telecommunications, VPN Network, and Corporate Network
- Maintained the Period P&L’s and Cash Flow statements as well as mange the IT Budget.
Infrastructure Specialist
Cox Communications
Edmond, OK
09.2000 - 12.2004
- Developed my initial understanding of Disaster recovery and business continuity with a large telecom business
- I worked in roles from the Database team to the Network and Server support team
- I developed the first wireless mesh across the city of Oklahoma to support the field technicians using Cisco Wireless satellite and antenna technology.
Education
Bachelors in Business Administration degree focused on Management Information Systems -
University of Central Oklahoma
01.2004
Skills
- Data Analytics
- Talent Development
- Strategic Planning
- Partnership Development
- Data-Driven Decision-Making
- Compliance and Regulations
- Disaster Recovery Planning
- Virtual and Cloud Technologies
Timeline
Sr. Manager, Aerospace
Amazon
12.2023 - Current
Principal Account Manager
Amazon
04.2023 - 12.2023
Sr. Account Manager
Amazon
11.2021 - 04.2023
Sr. Customer Solutions Manager
Amazon
12.2019 - 11.2021
IT Manager – Colorado
Amazon
07.2018 - 12.2019
Infrastructure Manager
Cornerstone Home Lending
09.2017 - 07.2018
Compute & Service Operations Manager
Aramco Services Company
12.2014 - 09.2017
Network Operations Manager
Layne Christensen
08.2012 - 12.2014
Manager, Hosting and Information Systems
Saepio Technologies
05.2011 - 08.2012
Director of IT
Leslie Rudd Investment Co.
08.2008 - 05.2011
Vice President of IT
Eateries, Inc.
12.2006 - 08.2008
Business Application Manager
Eateries, Inc.
12.2004 - 12.2006
Infrastructure Specialist
Cox Communications
09.2000 - 12.2004
Bachelors in Business Administration degree focused on Management Information Systems -
University of Central Oklahoma
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