Brandon Miller
Howe,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining warranty management at Coachmen RV. Expert in claims processing and adept at maintaining accurate records, leading to a significant reduction in claim rejections. Skilled in forklift operation and adept at fostering strong relationships, ensuring efficient operations and positive outcomes.
Overview
11
11
years of professional experience
Work History
Warranty Administrator
Royal RV
Middlebury, IN
10.2020 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Gathered paperwork and contacted customers to book appointments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Processed and recorded new policies and claims.
Shipping Manager
Coachmen RV
Middlebury, IN
06.2016 - 10.2020
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Lead team of 14-15 employees packaging, palletizing and shipping up to 300-400 boxes per day.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Parts Advisor
Coachmen RV
Middlebury, IN
04.2013 - 06.2016
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Education
High School Diploma -
Concord
Elkhart, IN06.2002
Skills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Claims submissions
- Paperwork Processing
- Appointment booking
- Forklift Operating
- Loading and unloading deliveries
Timeline
Warranty Administrator
Royal RV
10.2020 - Current
Shipping Manager
Coachmen RV
06.2016 - 10.2020
Parts Advisor
Coachmen RV
04.2013 - 06.2016
High School Diploma -
Concord